Inside Sales Account Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Inside Sales Account Manager based in Canada. We are seeking a proactive and customer-focused Inside Sales Account Manager to drive revenue growth, strengthen customer relationships, and support the full sales cycle in a remote working environment. In this role, you will engage with existing and prospective customers, identify new business opportunities, and provide tailored product and pricing solutions to meet customer needs. You will collaborate closely with external sales representatives and internal teams to manage quotations, process orders, and ensure a smooth customer experience. You will also contribute to market research, sales performance tracking, and strategic initiatives that improve profitability and market share. This opportunity is ideal for an experienced inside sales professional who combines commercial initiative with strong organizational and analytical skills. You will have the opportunity to contribute to a globally connected organization that values innovation, personal responsibility, and long-term customer partnerships. Accountabilities - Customer Relationship Management: Serve as a primary point of contact for customers and outside sales representatives, addressing inquiries, understanding customer requirements, and ensuring high levels of satisfaction. - Quotation Management: Process requests for quotations (RFQs) by preparing system-generated quotes in SAP, taking into account market conditions, historical pricing, and commercial objectives. - Sales Development and Prospecting: Conduct outbound sales calls to identify new prospects, reconnect with inactive or at-risk customers, and uncover opportunities to expand existing accounts. - Proactive Sales Campaigns: Develop and execute structured calling plans and outreach campaigns designed to increase year-over-year sales, reactivate dormant accounts, and generate new business opportunities.

- Quotation Follow-Up and Conversion: Follow up on outstanding quotations by phone, email, and coordination with sales managers to improve conversion rates and drive revenue growth. - Order Processing and Administration: Receive, enter, verify, and process customer orders accurately, ensuring that all relevant information is complete and aligned with customer requirements. - Technical Product Support: Provide product-related assistance, including product identification and cross-referencing, and direct more complex technical questions to the appropriate product management specialists. - Cross-Functional Coordination: Act as a liaison between customers and internal departments to resolve issues, coordinate solutions, and balance customer expectations with cost, delivery, and operational constraints. - Delivery and Logistics Support: Work with customer service representatives to initiate expedited delivery requests in SAP and help customers obtain improved delivery timelines where possible. - Market Intelligence: Gather information on competitor products, part numbers, pricing, and market conditions, sharing relevant insights with management, product management, and sales teams. - Sales Performance and Profitability: Monitor sales performance, win ratios, and profitability against established targets, identifying opportunities to improve commercial outcomes. - Sample Management: Coordinate and process product sample requests to support customer evaluations and sales opportunities. - Continuous Improvement: Identify opportunities to improve sales processes, administrative efficiency, customer service quality, and collaboration across departments. Requirements - Education: A bachelor's degree from an accredited college or university is required. - Professional Experience: At least 3 years of relevant inside sales experience, training, or an equivalent combination of education and professional experience.