Senior People Operations Partner

At Shakepay, we’re on a mission to usher in the Bitcoin golden age. We’re reimagining financial services to give every Canadian their fair shake. Our culture is built around doing work that matters, winning as a team, and celebrating success. If you're the kind of person who values growth, shipping fast, and sharing your ideas openly with a group of like-minded people, come and build with us! About Shakepay Since 2015, we've been on a mission to help Canadians build long-term wealth through bitcoin. Over the past few years, we've expanded beyond buying and selling bitcoin to offer a growing suite of everyday financial products - including the Shakepay Card, direct deposit, bill payments and Interac e-Transfer - making it easier to earn, save and use bitcoin every day. Today, more than 1. 5 million Canadians use Shakepay to grow their bitcoin savings and take control of their financial future as we continue to push the boundaries of what modern financial services can look like. We’re regulated as an investment dealer across all Canadian provinces and territories, and backed by renowned venture capitalists with a funding of $44M. We have a passionate, loyal, and growing community, and we’re looking for people who want to help us build something truly special. Senior People Operations Partner We’re looking for a Senior People Operations Partner to help raise the bar for how People work gets done. This is an opportunity to join a People function with a strong foundation and help shape what comes next. You’ll bring fresh thinking to the systems, processes, and programs that support employees and managers, helping make them more thoughtful, consistent, and scalable as Shakepay grows. You’ll work across the employee lifecycle, contribute to key People programs, and partner with managers and cross-functional teams on People-related decisions.

This is a hands-on senior individual contributor role for someone who enjoys getting into the details, sees opportunities to improve what already exists, and turns good ideas into practical solutions. What you’ll be doing - Take responsibility for the day-to-day operation of core People processes across the employee lifecycle, including onboarding, offboarding, leave, benefits, employee data, documentation, and People systems. - Design, document, and improve reliable workflows, handoffs, and resources that make People processes easier to navigate and maintain. - Support the operational delivery of key People programs, including performance and compensation cycles, and help improve how those programs work over time. - Bring forward clear recommendations, options, tradeoffs, and next steps when the path forward is not obvious. - Use data, employee feedback, and day-to-day experience to identify risks, patterns, and opportunities for improvement, simplification and automation. - Partner with Finance, Legal, Security, Talent, and external vendors on People-related work. - Help strengthen continuity across the function by creating clear documentation, repeatable processes, and effective backup coverage. Who we’re looking for - 5+ years of progressive experience in People Operations, HR business partnering, HR generalist work, or a related People role. - Experience working independently across multiple People workstreams in a fast-paced, changing, or lean environment. - Hands-on experience supporting the employee lifecycle and working with People systems, employee data, documentation, and operational processes. - Experience contributing to performance management, compensation, onboarding, offboarding, policy work, manager enablement or other company-wide People programs. - Working knowledge of Canadian employment practices and good judgment about when to involve Legal or external advisors. - A track record of improving processes, creating clearer ways of working, and turning recurring problems into better systems.