IT Support Analyst

WHAT WE BELIEVE

We believe in inclusion, we believe in self-expression, we believe in no judgement and we believe in individualism

WHO WE ARE

We are bold, we are tenacious, we are courageous and brave.

We are a cast of characters.

We embrace our differences, and we share our likenesses.

Some of What’s in it for You!

• Paid Personal Days
• Generous Benefit package
• Employee Assistance Program
• Employee Loyalty Reward Program
• Generous welcome gift
• Company events
• Free Gym Access
• Free Parking
• Day Off On Your Birthday
• Discounts

As the IT Support Analyst, you will report to the Manager of Infrastructure & Network Operations, while enhancing business operations, efficiency, and productivity. You will help resolve technical issues within our stores, offices and end users including diagnosing and repairing faults, resolving network issues, and installing and configuring hardware and software.

Some of What You’ll Do:

• Logging and processing support calls
• Installing and configuring computer hardware, software, systems, networks, printers, and scanners
• Supporting Retail stores and new store openings
• Desktop support for office and remote employees
• Setting up accounts for staff, ensuring that they know how to log in
• Managing and supporting office + stores access control system, camera system, server room and IT infrastructure
• O365 and Exchange online administration and support
• SharePoint site administration and basic security operations
• Working with telco vendors and ISP
• MS Team and phone system support and administration

Some of What You’ll Need:

• Good communication and customer service
• Troubleshooting and problem determination
• 1-2-year experience in IT Support role
• Experience with desktop and laptop computer as well as tablet and cellphone
• Experience with Office365, Mac, Windows 10
• LAN, WAN, Corporate office support
• Ability to perform physical tasks such as lifting heavy equipment of IT excellent organizational skills
• IT certifications from Microsoft, CompTIA
• Must be available up to Travel within North America
• On call rotation for support
• Driver’s License – an asset
• Bilingual in English and French - spoken and written

Why Join Us?

At Moose Knuckles, you’ll be part of a global brand rewriting the rules of modern luxury. You’ll work with fearless creatives and industry leaders who believe great ideas deserve great execution. We move fast, dream big, and leave our mark. If you’re ready to shape the conversation around one of fashion’s most distinctive voices—join us.

Given the international nature of our business and of this position, the candidate will be required to communicate effectively, on a regular basis, with various stakeholders (co-workers, colleagues, customers, suppliers, etc.) located in Canada outside Quebec or throughout the world. Proficiency in languages other than French (notably, English) will be an asset for the successful candidate.