IT On-site Support Technician

What if you could redefine what's possible? With us, you can.
With us, you can. You want Purpose. Growth. Opportunity. People who get it.
We are the home of ambitious, passionate, and innovative world shapers.
With an unmatched breadth and depth of engineering, advisory and science-based expertise, our global minds unite to power local solutions.
We are pathfinders and impact makers.
We are Visioneers.
We are WSP
The Opportunity - Build the Future with Us
As an IT On-Site Support Technician , you'll be at the front line of WSP's technology experience-delivering hands-on, high-impact IT support that keeps our people connected, productive, and secure. This is an on-site role , ideal for someone who thrives in a fast-paced, people-focused environment and enjoys being in the heart of the action.
Your Impact

• Respond to IT incidents and service requests at your primary office and during visits to regional offices.
• Transfer incidents and requests to specialized support teams when required.
• Identify, document, and help resolve recurring IT issues, including recommending and implementing corrective actions.
• Collaborate with server, network, security, and other IT administrators to resolve complex incidents and maintain infrastructure equipment.
• Build strong working relationships with office managers to understand local IT challenges and work with IT leadership to address them.
• Participate in office deployments, relocations, and renovation projects.
• Monitor, report on, and contribute to resolving issues related to shared IT services such as audio/video systems, printers, Wi-Fi, cabling, and networking.
• Prepare and replace computer workstations when local deployment teams are unable to meet required timelines.
• Maintain accurate IT asset inventory records in the CMDB.
• Support the resolution of IT incidents remotely when required.
• Participate in computer performance testing, reporting, and documentation.
• Guide and train users on IT best practices to enhance productivity and system adoption.
• Develop collaborative relationships with end users to personalize and continuously improve service delivery.
• Lead IT onboarding and induction sessions for new employees, explaining systems and available support resources.
• Maintain and improve IT workspaces, including tech bars, desks, and stockrooms.
• Contribute to the documentation of IT incident resolution processes and procedures.
• Participate in the development of long-term strategies and planning for future IT service needs.
• Perform other assigned duties as required.

VIP & Information Security Responsibilities

• Provide priority, highly attentive support to VIP users, including evenings and weekends when requested.
• Remain available during extended hours, arriving early or leaving late for VIP events and critical meetings.
• Build trusted relationships with VIPs and their assistants to deliver highly personalized service.
• Ensure all meeting rooms are fully operational and online at all times.
• Monitor network access points, issue IDs, manage access levels, and support password usage.
• Analyze systems, security controls, and event logs to identify potential security threats.
• Assist with audits, documentation of security processes, and remediation of compliance gaps.
• Collaborate with Corporate Security and multiple stakeholders on secure project delivery.
• Support testing, preventive maintenance, repairs, and basic programming tasks.

The Skills That Set You Apart

• Degree or certificate in Computer Science or a related discipline.
• 2-5 years of experience as a Level 2 IT Support Technician.
• Ability to work onsite in WSP's head office during weekdays (physical presence required).
• Excellent verbal and written communication skills.
• Bilingualism (English-French) is required because the individual will frequently be involved with English-speaking users and stakeholders at a national level.
• Strong customer-service mindset with a genuine desire to help users.
• Certifications such as A+, Network+, or Help Desk Institute credentials.
• Proficiency with Microsoft Office 365 and common office software.
• Working knowledge of ServiceNow and ITIL processes.
• Strong ability to manage priorities, expectations, and evolving technical demands.

Why Choose WSP?
Why Choose WSP? We exist to shape communities to advance humanity. The brightest engineers, advisors and scientists from across the globe call WSP home.
• Proudly Canadian - we are a Top 100 Employer in Canada for 2026.
• A global community of brilliant minds - your next idea, mentor, or opportunity is always within reach.
• Limitless opportunities start here. Whether it's across the country or around the globe, we help you tailor your role to match your ambition - because your growth drives ours.
• Flexible work, real balance - we recognize the importance of balance in our lives and encourage you to prioritize the balance in yours.
#WeAreWSP
Compensation
AB, BC, NT, NU, SK & YT: $73,400 - $97,200
MB & ON: $67,000 - $92,200
NB, NL, NS, PE & QC: $66,300 - $80,000

Disclosure:
The final salary awarded for this role may vary from the above range based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs. The wage range provided in this job posting may be subject to change for business purposes.
Ready to Shape the Future?
Join WSP and be part of a team that's redefining what's possible-one connection, one solution, one community at a time.

#LI-OnsiteAt WSP , we exist to shape communities to advance humanity.

It's why we bring people together who are wired to solve complex challenges - engineers, scientists, advisors, and technical experts who are driven by a common passion - to redefine what's possible and shape what comes next. We are Visioneers.

As one of the world's leading professional services firms, we partner with clients across transportation, infrastructure, environment, buildings, energy, water, mining and metals. We pair deep local knowledge with global insights to pioneer solutions designed to leave a lasting, positive impact.

At WSP , you'll join a community of brilliant minds that push boundaries every day - applying deep expertise and fuelling innovation to help create a more connected and resilient future. Here, your ideas are valued, your growth is supported, and you are encouraged to bring your authentic self to work. We empower our people to collaborate across disciplines, challenge the status quo, and shape a career with purpose.

Join us.

Please Note:

Health and Safety is a core paramount value of WSP. Given the importance of keeping one another safe it is expected that you comply with our Health, Safety & Environment (HSE) policy at all times as well as client HSE policies when working at client locations. Full details here .

Some safety-sensitive positions involve fieldwork and may include work in a variety of environmental conditions, such as remote or isolated areas, working alone, and in inclement weather (within safe and reasonable limits).

WSP welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

WSP is committed to the principles of employment equity. Only the candidates selected will be contacted.

WSP does not accept unsolicited resumes from agencies. Full details here .