OWA Member Support Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an OWA Member Support Specialist based in Canada. As an OWA Member Support Specialist, you will help coordinate the operations, programs, and digital resources that enable a global coalition of animal protection organizations to advance its mission. You will manage key initiatives, including mentorship programs and virtual training, while ensuring members have access to the tools, information, and support they need to succeed. Working across project management, data analysis, digital platforms, and communications, you will help strengthen collaboration among more than 80 member organizations worldwide. You will take ownership of day-to-day operations while identifying opportunities to improve processes, enhance member engagement, and increase organizational efficiency. This role offers the opportunity to combine technical proficiency, analytical thinking, and relationship-building in a purpose-driven, international environment. If you are proactive, highly organized, and motivated by meaningful global impact, this is an opportunity to contribute to a coordinated movement for animal protection. Accountabilities: - Operations and member support: Coordinate essential administrative and operational activities, including new member onboarding, quarterly orientations, virtual events, and management of the general alliance inbox. Provide technical support during online events, introduce speakers, facilitate Q&A sessions, and manage incoming requests by prioritizing deadlines, urgency, and team needs. - Digital platform management: Maintain the alliance's digital ecosystem, including Salesforce, Strapi, Mailchimp, Vimeo, Slack, and the member website.

Manage user access, maintain accurate records, troubleshoot technical issues, coordinate with platform support teams, and identify opportunities to improve data quality and operational efficiency. - Project management and program development: Independently plan, deliver, and continuously improve key initiatives, including the mentorship program and Virtual Training Academy. Coordinate project timelines, deliverables, and stakeholder contributions while collaborating with subject matter experts and strategists to develop accessible learning modules and resources. - Grants and cross-functional support: Assist with grant programs, travel awards, and other cross-functional initiatives by supporting research, platform implementation, petition setup, due diligence, documentation requirements, grant portal troubleshooting, and follow-up on outstanding items. - Knowledge management and documentation: Maintain an organized operational knowledge base by developing, reviewing, and updating standard operating procedures (SOPs), workflow documentation, and practical guidance. Keep shared resources accessible and current across Google Drive and internal knowledge platforms. - Data collection and analysis: Design, administer, and analyze biannual membership surveys, including mid-year feedback and end-of-year organizational information surveys. Gather insights from Slack, newsletters, and the member website, identify trends, and produce clear reports to inform strategic decisions and program improvements. - Communications and engagement: Coordinate professional, timely, and culturally responsive communications with members worldwide. Prepare and distribute monthly newsletters, highlight member success stories, coordinate annual review content, and manage communications for virtual events, mentorship initiatives, and new programs. - Continuous improvement and problem-solving: Identify recurring operational and technical challenges, investigate root causes, and implement practical solutions.