Manager, Market Sales

The Sales Manager –is responsible for driving room revenue through the proactive management and growth of group business within assigned market segments. Working closely with the Senior Sales Manager and Revenue Management team, the Sales Manager ensures effective account management, negotiates contracts, monitors group production and pace, and aligns strategies with pricing, promotions, and distribution channels. The role also ensures timely and accurate processing of client commissions, preparation of production reports, and compliance with departmental policies, brand standards, and contractual obligations, contributing directly to the success and profitability of the Sales Department.

Sales & Business Development
Proactively solicit group business through external sales calls, market visits, trade shows, and networking events.
Identify and pursue new small-group opportunities within established and emerging leisure markets.
Responsible for managing assigned sales segments, with the understanding that segment assignments may change in response to hotel business needs.

Group Sales & Account Management
Serve as the primary point of contact for assigned group accounts.
Manage inquiries, proposals, contracts, and follow-up for groups.
Resolve group-related concerns promptly to support long-term partnerships and repeat bookings.

Contracting & Revenue Management
Negotiate small-group contracts in alignment with hotel pricing and revenue strategies in collaboration with the Senior Sales Manager and Revenue Management.
Ensure contracted rates, inclusions, blackout dates, and room blocks are accurately implemented.
Monitor group production, pickup, and pace to ensure performance aligns with expectations.
Adjust group strategies based on demand patterns and market conditions.

Ensure compliance with departmental policies, brand standards, and contractual obligations.
Support departmental initiatives and special projects as assigned by the Senior Sales Manager.

Minimum of three (3) years of experience as a Sales Manager, ideally in a luxury or ultra-luxury environment, including experience managing group business.
Bachelor’s degree in Hotel Management, Business, Sales, or a related field, or an equivalent combination of education and relevant work experience.
Knowledge of the Vancouver, BC market is considered an asset.
work with minimal supervision; and maintain confidentiality of guest information and pertinent hotel data.
Strong verbal and written communication skills for presenting and discussing technical information, establishing rapport, influencing others, and gaining understanding; demonstrated knowledge of hospitality systems and software.
Knowledge of hotel or resort operations management, including quality and operational standards; experience within the luxury or ultra-luxury market segment; and an understanding of hospitality industry trends, performance metrics, and terminology.
Required to speak, read, and write English fluently.