Automotive Service Advisor - Full Time / À Temps Plein

DRIVING

Position: Service

Status: Full-Time

Dealership: NewRoads

Toyota Newmarket, a division of OpenRoad Auto Group

Department: Service

doing good for our customers and for ourselves. anticipated model of the year or purchasing a vehicle for your next adventure,

automotive retail groups in the country (representing 20 automotive brands

across 33 locations) with a shared vision to become the national automotive

leader in customer experience. Internal and External, Training & Development opportunities

Comprehensive Extended Health and Dental plan; Greeting each customer in a

prompt, courteous manner, letting customers who are waiting in line know that

they will be helped soon;

· Communicating with service

customers to determine the nature of the mechanical problems;

· Securing agreement from customers

dealership-prescribed standard for "hours per customer repair order

Advising customers on the care of

their cars and the value of maintaining their vehicles in accordance with the

warranty information, and policies to customers;

· Handling minor customer complaints

Communicating the need for additional work when needed, explaining the details

to the customer, including the additional cost and time consideration, and

customers regarding changes in the estimate or time promised;

•

Handling telephone inquiries regarding work in process and appointments and

returning phone messages promptly;

•

Staying up to date on technical and performance information on all vehicles

Advising customers of parts ordered and making an appointment to have them

installed before the customer leaves;

•

Assisting the Service Manager as necessary.

1 to 3 years of Service Advisor experience;

•

equal opportunity employer that embraces diversity. of our associates to help them achieve their vision and goals.

posting is for an existing position within our organization, and we are

OpenRoad Auto

compliance with the Accessibility for Ontarians with Disabilities Act (AODA).

Accommodations are available on request for candidates taking part in all