Customer Service Representative

Williams-Sonoma Inc. 

Now hiring in Quebec, CA

Full-Time Customer Service Agents – Work from Home!

*Must be fully fluent in both French and English*


For an immediate response, please apply here directly: Bi-lingual Customer Service Representative - Williams-Sonoma Inc. Customer Care Centers

Job Description: Why you and why us?

Who are our Customer Service Agents ? They are people who truly care about creating a seamless experience for our customers. Agents are trained in taking calls to assist customers with anything from placing orders and facilitating returns, to locating products and scheduling deliveries for all of our Williams-Sonoma brands. If you consider yourself a blend of determination with a heart of gold, THIS.IS.YOUR.OPPORTUNITY. 

What Benefits do you offer?

• 40% Discount on most merchandise!
• Fun contests / rewards and recognition programs.
• Paid Training from the comfort of your home.
• Full benefits - Medical / Dental / Vision and retirement package.
• Pay: $20.25 / hr (CA).

 

Job Duties: Your day to day.

• Solve the problem efficiently: Quick with quality.
• Make it personal: Take ownership.
• Inspire customer loyalty: Give them a reason to come back.
• Listen Carefully: Be attentive.
• Emphasize our effort: Because we care.

Essential Functions: The nuts and bolts.

• Address customer questions and concerns regarding product and delivery information.
• Provide product information, review alternative solutions if an item is out of stock and place orders for the customer.
• Successfully negotiate and appease customers using a variety of methods established by Williams-Sonoma, Inc., guidelines.
• Check inventory, process returns, issue replacements and credits for damaged or defective merchandise.
• Perform other duties as assigned.

Qualifications: What you need to apply.

• High School diploma or GED.
• 1 – 2 years previous customer service experience.
• Experience in a performance-based or metric-driven environment.
• Strong ability to communicate both verbally and written with capable data entry skills.

Important Facts: MUST HAVE THESE FOR CONSIDERATION.

• Ability to complete mandatory paid training for 4 weeks.
• Must have English and French fluency in both reading and speaking.

Equipment you must have for training and for work:

• Desktop or laptop computer with Windows 10, or macOS 10.15 or newer.
• No Chromebook, Windows 7, Windows 8 RT, or Windows 10 S.
• SAntivirus/Anti-malware.
• 8 GB of RAM.
• Wired USB headset (with microphone) which is compatible with our systems.
• Ethernet cable hardwired into you modem/router.
• Wi-Fi is not permitted.
• USB to Ethernet converter if your computer does not have an Ethernet port.
• Monitor: 15 inches or larger with minimum resolution of 1024 X 768.
• Mouse and keyboard.
• Webcam (built in or external) with minimum resolution of 640 X 480.
• Landline phone, iOS device (tablet or cell phone), or an Android (tablet or cell phone) for purposes of multi-factor authentication.

Computer must be hard wired to your modem, router, or gateway. Wi-Fi is not allowed due to security and bandwidth constraints .

Acquire a minimum internet upload speed of 6 mbps and 10 mbps of download speed before training as measured by the website we host:

Questions? WE SUGGEST YOU READ THROUGH THE SYSTEM REQUIREMENTS TO ENSURE YOUR COMPUTER, OPERATING SYSTEM, AND EQUIPMENT ARE COMPATIBLE. This will be sent after you apply.

About Williams-Sonoma, Inc.:

Williams-Sonoma, Inc. is a multi-channel specialty retailer of high quality products for the home. Today, Williams-Sonoma, Inc. is one of the United States' largest e-commerce retailers with some of the best known and most beloved brands in home furnishings. We currently operate retail stores in the United States, Canada, Puerto Rico, Australia, and the United Kingdom, and franchise our brands to third parties in a number of countries in the Middle East, the Philippines and Mexico. Our products are also available to customers through our catalogs and online worldwide.