customer care representative.

Become the heart of our bilingual customer service team in Montreal or Pointe-Claire!

Are you looking for a permanent position where your empathy, thoroughness, and bilingualism can make a real difference? Come thrive within a well-established, people-first company dedicated to home care services.

Whether you are based in Montreal-Est or Pointe-Claire, your role will be vital: you will serve as the essential bridge between our clients and our employees, communicating every day with patience, kindness, and resilience.

At a Glance:
Location: Montreal-Est OR Pointe-Claire
Job Type: Permanent, full-time (35 hours/week)
Salary: Starting at $21/hour (based on experience)

Advantages
Competitive Compensation: Your base salary is $21/hour.
Permanent Employment: A stable, full-time position (35 hours/week).
Flexibility (Partial): You benefit from a flexible schedule where you choose your arrival time between 8 a.m. and 9 a.m. (the chosen time then becomes fixed).
Human Environment: You join a "good-natured" team with great cohesion.

Responsibilities
Manage incoming calls and emails
Handle file opening and follow-ups

Maintain client relations, demonstrating the necessary patience and resilience
Detail-oriented and rigorous: Manage multiple data sets simultaneously, input information into the Maya software, and perform necessary updates to files.

Qualifications
Bilingualism (French/English) is essential for daily communication with English-speaking clients based outside of Quebec.
Experience in phone-based customer service.
Ability to work under pressure.
Patience and resilience.

Note: Employment is conditional upon a criminal background check.

Summary
Does this sound like you?

Apply online or send your resume to View email address on randstad.com.

We look forward to hearing from you!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to View email address on randstad.com to ensure their ability to fully participate in the interview process. show more