customer care representative.

My client, a leading and fast-growing Quebec company, recognized for over twenty years for the excellence and performance of its premium skincare products, is seeking a rigorous and proactive individual to fill the position of Customer Service and Retailer Representative in Montreal.
Embedded within a dynamic and tight-knit marketing and communications team, you will act as a central pivot to deliver a memorable customer experience.
If you are passionate about the beauty industry, love resolving a variety of situations with empathy, and are looking for a stable and human-centric work environment, this Montreal-based Customer Service and Retailer Agent position is the perfect opportunity to propel your career.

Location: Montreal East, Anjou
Contract: Permanent
Work Mode: 100% on-site
Schedule: 37.5 hours/week, Monday to Friday
Salary: $20 - $25/hour (Competitive annual scale between $38,000 and $48,000 depending on your experience level)

Advantages
Flexible Schedule & Balance: 37.5-hour week from Monday to Friday, with arrival flexibility between 8:00 AM and 9:30 AM to adapt to your rhythm.

Comprehensive Health Coverage: Full group insurance accessible upon completion of your 3-month probationary period.

Preparing for Your Future: Access to a group RRSP/VRSP program with a generous employer contribution of up to 4%.

Daily Well-being: Modern telemedicine service and Employee Assistance Program (EAP) included.

Exclusive Brand Privilege: Direct, free, and regular access to a wide range of internationally renowned cosmetic products.

Vacation: 2 weeks of vacation (negotiable).

Healthy Management Environment: Join a team guided by an open, transparent management style based on mutual trust, with absolutely no micromanagement.

Responsibilities
Handle omni-channel support requests from consumers (B2C) and business partners via Zendesk CRM, emails, and online reviews.

Maintain a warm social media presence and interaction by responding to direct messages (Messenger, Instagram) and community comments.

Independently analyze and resolve common logistical issues (claims, merchandise returns, shipping errors, or lost packages) by liaising closely with the production and warehouse teams.

Provide high-quality first-level support to retailers and partner pharmacy networks (case follow-ups, logistical and administrative information) with no travel required.

Provide personalized advice to customers by analyzing their skin needs to suggest tailored and high-performance skincare routines.

Qualifications
Significant experience in a customer service or administrative support role. Previous experience working in a pharmacy or a strong knowledge of the cosmetics and beauty industry is a major asset.

Excellent command of French (spoken and written) to respond to the majority of customers, paired with a good command of English to handle requests from collaborators and partners located outside of Quebec.

Proficiency in the Office Suite and a natural ease with ticketing systems or CRMs (knowledge of Zendesk is an asset). Openness to using artificial intelligence tools to optimize copywriting is required.

Strong autonomy, a developed sense of initiative, sharp organizational skills, and a resolutely solution-oriented attitude.

Summary
Does this challenge meet your expectations? Send your CV by email to the following address: View email address on randstad.com.

Referral Program
Talent attracts talent! If this position does not quite match your current career expectations, but you know the rare gem ideal for this challenge, please feel free to recommend them to us. Our agency offers an advantageous referral bonus for any candidate recommendation that successfully leads to a permanent hire with our client.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to View email address on randstad.com to ensure their ability to fully participate in the interview process. show more