Clinical Care Specialist

About Dialogue

Dialogue is the #1 virtual care provider in Canada. By developing our Integrated Health Platform, we provide exceptional online health and wellness programs (primary care, mental health, iCBT, EAP, and wellness) to organizations that want to improve the wellness of their employees and families.

When it comes to our work, we set the bar high. Together, we’re transforming health and helping millions improve their well-being. We’re firm believers that great people don’t settle on:

• Impact
• Community
• Growth
• Excellence

Feel like you can make a difference? Good news, we saved you a seat!

Come as you are. As a proud equal-opportunity employer, Dialogue is dedicated to creating a diverse and inclusive workplace for everyone. Qualified applicants will be considered regardless of citizenship, ethnicity, race, colour, religion, gender, gender identity or expression, sexual orientation, disability, age, or veteran status. Applicants who require specialized accommodation are encouraged to contact View email address on ca.workus.org.

AI Disclosure Statement

To ensure an efficient and fair review process, we utilize artificial intelligence tools to assist in the initial screening and assessment of applicants for this role.

• ️ Recruitment Fraud Notice

Dialogue only contacts candidates through official @dialogue.co email addresses. We never request payment, gift cards, or personal financial information at any stage of hiring, and we never extend an offer without a structured interview process. All open roles are listed exclusively at dialogue.co/en/careers . If you receive a suspicious communication claiming to be from Dialogue, do not respond — report it to View email address on ca.workus.org and verify the role on our official careers page.

Your role as Clinical Care Specialist

Reporting to the Clinic Manager, Hugo Laflamme, the Clinical Specialist is responsible for overseeing the smooth running of the clinic, managing maintenance services for the clinic facilities and ensuring exceptional customer service for all patients.

What you'll be doing

Patient Management

• Be an ambassador for the employee experience by providing a high level of customer service.
• Promoting a friendly and empathetic atmosphere for patients.
• Ensure that patient concerns and questions, both virtual and On-Site clinic, are addressed in a timely manner
• Manage the On-Site clinic's patient care plan.

• Navigation for public and private
• Schedule follow-up appointments

• Schedule On-Site clinic appointments
• Optimize and manage On-Site clinic appointment schedule to maximize availability
• Collaborate with clinic manager to respond to clinic-related complaints

Orders and inventory

• Managing the clinic's general equipment and materials

• Ordering
• Expiration dates
• Receiving
• Troubleshooting

• Weekly management of laboratory equipment and inventory
• Maintain loss reports (expired items, etc.)
• Obtain clinic manager's approval for all other expenses to meet clinical budget
• Ensure supply of snacks and coffee for patients and staff

Other related tasks

• Scan and download paper files received at the clinic
• Respond to multiple requests received in the clinic's e-mail box
• Attend team meetings 1x per month
• Keep up to date on all changes related to the virtual platform and the Dialogue organization
• Complete all training required to work in the clinic (BLS etc.)
• Update training material for clinical specialists (Notion page etc.)
• Train new care coordinators on the replacement team.
• Suggest improvements and participates in the implementation of these improvements for On-Site clinics

We'd love to hear from you if you have

• Previous experience working in a medical clinic, ideally a family practice or walk-in clinic (minimum 2 years).
• Collaborative and team-oriented
• Experience at one of our on-site clinics: A plus
• Exceptional customer service skills and the ability to consistently produce positive interactions with patients, responding to patient questions and concerns in a professional manner.
• Excellent telephone and face-to-face communication skills, with a friendly and empathetic personality.
• Highly organized, detail-oriented with strong interpersonal skills.
• Excellent oral and written communication skills.
• Good stress management
• Proficient in MS Office or Google OfficeSuite, with the ability to become proficient with other productivity tools and Dialogue’s Electronic Medical Record System.

Please note that as we serve customers across Canada, bilingualism is an asset for this position . You may be required to communicate in French and English .

At Dialogue, your well-being is our priority

Taking care of others also means taking care of our team! Depending on your role and employment status , you could have access to the following benefits:

• Access to the Dialogue app and virtual mental health support for you and your family
• Fully funded insurance, a health spending account, dental coverage, and fitness reimbursement
• 4 weeks vacation, 9 wellness days, and 1 volunteer day
• Hybrid work: 3 days/week in our Montreal or Toronto offices, excluding remote roles
• Incentive plans, referral bonuses & RRSP matching
• Learning via Coursera, external training budget & mentorship
• Optional parental leave top-up