Service Delivery Manager
$68 - $70 per hourPacer Group
Job Title: Bilingual Service Delivery Manager (Eng. + French)
Location: Montreal, QC
Work Arrangement: Hybrid (3 Day WFO/ Week)
Employment Type: Contract
Duration: 12 months
Domain: BFSI
Pay Rate: CAD 68-70/hour Incorporated
Application Deadline: June 25, 2026
SKILLS REQUIRED
- 8+ years of overall IT experience, with at least 4 years in a Service Delivery Management role.
- Strong background in Azure Cloud Infrastructure (IaaS & PaaS) operations and governance.
- Experience handling onsite–offshore delivery models and managing distributed teams.
- Excellent interpersonal and communication skills in both English and French (spoken and written).
- Strong understanding of ITIL processes (Incident, Problem, Change, and Service Request Management).
- Experience in customer relationship management and managing service escalations effectively.
- Good knowledge of Azure monitoring, automation, backup/recovery, and cost optimization practices.
- Preferred to have Certifications in ITIL and Azure
EEOC Compliance:
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment.
DISCLAIMER
AI Usage Policy: Pacer Group uses AI to assist in screening applications. Final hiring decisions are made by human recruiters based on qualifications and experience.
Vacancy posted 8 hours ago
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