customer service and dispatch clerk.

Boost your career with a leader in automotive security!

Are you looking for stability and excellence within a major industry player? Our client, a flagship Quebec company in automotive security and telemetry, is seeking a passionate Customer Service Agent to join their Montreal team (Marché Central area).

Here, we aren't just filling a vacancy; we are welcoming a new member into our professional family. We focus on the long term and are committed to providing a stimulating environment where people truly come first.

As a key pillar of the organization, you will serve as the essential link between our technical operations and our prestigious clientele. Your role will be to provide elite-level support while ensuring exemplary operational fluidity.

Perks & Benefits
Competitive Compensation: Between $52,000 and $55,000 per year (depending on experience).

Strategic Location: Modern offices located in Montreal's dynamic Marché Central sector.

Job Stability: A professional, structured work environment designed to foster your growth.

Advantages
- Competitive starting salary between $52,000 - $55,000 per year, based on experience.

- Stable daytime schedule: 8:30 AM to 5:00 PM, Monday to Friday (40h/week).
- Comprehensive group insurance package.
- Retirement plan with employer contribution.
- Modern, dynamic, and high-tech work environment.
- Close-knit team and supportive management focused on employee development.

Responsibilities
- Dispatch and coordinate service calls for a fleet of nearly 40 installation technicians across Quebec and Ontario.
- Handle a high volume of inbound calls (60-80 per day) for appointment scheduling and customer support.
- Greet and assist customers at the front desk of our Montreal branch for file processing and payments.
- Optimize appointment schedules using our digital management system.
- Collaborate closely with the billing and sales departments to ensure a seamless customer experience.

Qualifications
- Essential Bilingualism: Perfect command of both English and French (oral and written). Given our Canada-wide operations, this role requires daily communication with English-speaking clients and partners located outside of Quebec, as well as covering territories beyond the province that necessitate the use of English.
- Relevant Experience: Minimum of 2 years of experience in a call center, a financial institution (such as RBC or BMO), or the insurance sector.
- Geographic Knowledge: Excellent knowledge of the city of Montreal and its surrounding areas (North Shore/South Shore) is a major asset for optimizing technician dispatch.
- Soft Skills: You are recognized for your punctuality, professional presentation, and ability to thrive in a fast-paced environment.
- Commitment: A strong desire to build a long-term career within a stable local company.

Summary
Ready to take on the challenge?

If you are the Customer Service Agent we are looking for, send your CV now to Tsolere to the adress Voir email sur randstad.com , mentioning "Customer Service and Dispatch Clerk" as the subject line.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to Voir email sur randstad.com to ensure their ability to fully participate in the interview process. show more