Senior Clerk

A career as a Senior Operations Clerk at National Bank is a job where your ability to work in synergy with several partners is highlighted. With your excellent customer service and proactivity, you take charge of administrative needs and respond to requests from customers and partners.

Your job

• Take charge of the processing and administrative follow-up of files
• Participate in the updating of work processes and procedures according to quality standards
• Collaborate in the resolution of identified operational problems
• Raise issues or opportunities for improvement
• Ensure compliance and risk management compliance
• Actively participate in your development and that of your peers

Work schedules are flexible and include telecommuting or daily presence in the office depending on operational needs. They can vary depending on the team and are mainly during the day. The position reports to the Director and you collaborate with your team members on a daily basis in the processing of the sector's activities. We know that we can count on our colleagues to share knowledge and help each other.

Prerequisite

• High school diploma holder
• Administrative skills
• Propensity to provide fast and efficient customer service
• Have knowledge of the Office suite and collaboration tools
• Computer skills
• Ability to identify and raise avenues for process improvement
• Ability to prioritize and manage multiple files simultaneously
• Learning ability and curiosity

In addition to competitive compensation, you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family such as:

* Health and wellness program, including many options

* Group insurance

* Generous pension plan

* Employee and Family Assistance Program

* Preferential banking services

* Opportunities to get involved in community initiatives

* Telemedicine service

* Virtual sleep clinic

We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.

Making a bold move in a people-first environment

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people's lives. Our core values of partnership, agility, and empowerment inspire us, and inclusion is central to our commitments. We aim, wherever possible, to provide a barrier-free and accessible environment to all employees.

We strive to provide accessibility measures throughout the recruitment process within the limits of our available resources. If you require accommodations, feel free to let us know during our initial conversations. We welcome all candidates! What can you bring to our team?

Join us!