NetSuite Business Systems Manager - Peak Performance Products Inc. (Toronto)

Job Title: NetSuite Business Systems Manager

Location: Mississauga, Ontario

Employment Type: Full-Time, In-Person role

Company Overview

We are a fast-growing, Canada-wide distribution company operating at the intersection of natural health, grocery, and nutritional supplements. We partner with leading, trusted, and innovative brands to bring high-quality, responsibly sourced products to retailers and consumers across the country.

Our business operates in a dynamic, highly regulated environment where reliability, speed, and execution are critical. As we scale, our teams are building robust systems, refining processes, and tackling real operational challenges that directly shape how products move through the Canadian market.

At Peak, we operate a highly customized NetSuite environment supporting ERP, WMS, CRM, EDI, warehouse operations, reporting, and integrations across the business.

About the Role

The IT Systems Manager Techno-Functional Lead is a strategic yet hands‑on systems leader who deeply understands NetSuite ERP, distribution operations, and the workflows that connect warehouse, finance, sales, and customer service. You will act as the critical bridge between our business teams and our external NetSuite developers and consultants.

The ideal candidate is highly operational, proactive, business-minded, and comfortable working directly with users to troubleshoot complex workflows and drive meaningful improvements across the organization.

Key Responsibilities

• Department Leadership
  • Lead and manage the IT department, including internal staff and external contractors
  • Set team priorities, manage workloads, and align technology initiatives with company goals
  • Foster a culture of accountability, continuous improvement, and cross‑departmental collaboration
  • Act as the primary point of contact for technology decisions and escalations across the organization
  • Develop and maintain SOPs for technology use and system management across all departments
• NetSuite ERP & WMS Ownership
  • Own day‑to‑day administration, optimization, and troubleshooting of NetSuite ERP and WMS
  • Manage workflows, saved searches, roles and permissions, reporting, and system configurationTroubleshoot operational and transactional issues across inventory, fulfillment, purchasing, finance, and sales
  • Oversee and coordinate customizations, integrations, and development initiatives with external consultants
  • Maintain system documentation and change management processes
• Distribution & Warehouse Operations Support
  • Partner directly with warehouse and operations teams to improve fulfillment accuracy and efficiency
  • Support inventory management, cycle counts, picking and packing workflows, and operational reporting
  • Understand and troubleshoot high‑SKU distribution challenges
  • Assist with process design, SOP development, and operational scalability
• Business Systems & Integrations
  • Oversee ERP integrations including EDI, CRM, Adobe Commerce, shipping platforms, warehouse systems, and reporting tools
  • Identify and implement AI and automation initiatives to improve operational efficiency
  • Evaluate and recommend recent tools to support business growth and process improvement
  • Coordinate with managed service providers and vendors for infrastructure and IT operations support
• Security & Endpoint Management
  • Oversee the organization's cybersecurity posture using Darktrace for AI‑driven network threat detection and response
  • Manage CrowdStrike endpoint protection across all company devices, ensuring policies, alerts, and response procedures are maintained
  • Monitor security dashboards, review alerts, and coordinate incident response with relevant stakeholders
  • Ensure security tools are configured, up to date, and aligned with company risk tolerance and compliance requirements
  • Liaise with managed security vendors and escalates threats or vulnerabilities as appropriate
• Reporting & Business Process Optimization
  • Build and validate operational and financial reports using saved searches and dashboards
  • Partner with leadership across sales, finance, and operations to improve system visibility and KPI tracking
  • Identify process gaps and propose scalable, practical business solutions
  • Support cross‑departmental adoption of technology through clear communication and training
• CRM & Sales Technology Support
  • Evaluate, configure, and support CRM tools to improve sales pipeline visibility and customer relationship management
  • Support integration between CRM, ERP, and eCommerce platforms
  • Assist the sales team with reporting, data quality, and system workflows

Required Qualifications

• 3 or more years of deep, hands‑on NetSuite ERP experience
• Strong understanding of Order‑to‑Cash and Procure‑to‑Pay workflows
• Experience in inventory‑heavy, distribution, or wholesale environments
• Proven ability to troubleshoot operational and system issues directly with business users
• Understanding of NetSuite customizations, workflows, integrations, and reporting tools
• Experience working cross‑functionally with sales, warehouse, finance, and procurement teams
• Experience managing or leading an IT team or department
• Familiarity with enterprise security platforms such as Darktrace, CrowdStrike, or similar tools
• Strong communication skills and the ability to bridge technical and non‑technical teams

Strong Assets

• WMS experience (RF‑SMART or similar warehouse management systems)
• EDI and third‑party integration experience
• SuiteScript or techno‑functional NetSuite development knowledge
• CRM configuration or eCommerce integration experience (Adobe Commerce, Shopify, or similar)
• Experience with AI tools and their practical applications in business operations
• Background supporting highly customized or complex NetSuite environments

Why Work at Peak Performance Products Inc.

At Peak Performance Products Inc., we believe our people are at the core of our success. We are committed to fostering a positive, inclusive, and supportive workplace where employees feel valued and motivated to do their best work.

With over 25 years in the Canadian distribution industry, we offer stability, a strong team culture, and an environment that supports both personal well‑being and professional growth.