Business Systems Consultant - Salesforce (Toronto)

Job Title

Business Systems Consultant – Salesforce CRM

Client & Location

Client: Big 5 Bank
Location: Hybrid; 1–2 days a week in Toronto

Contract Details

Duration: 6‑month contract, with strong possibility of extension or conversion to full‑time based on project budget and performance.

Hours

Monday to Friday, 9:00am – 5:00pm

What You’ll Be Doing

• Lead complex projects to design strategic solutions aligned to the enterprise architecture roadmap.
• Support end‑to‑end project implementation and act as a subject‑matter expert in both business and technology.
• Ideate and collaborate with a diverse team to create and build flexible, innovative solutions that deliver a best‑in‑class client experience.
• Work closely with business partners to gather complex business requirements and facilitate solution design discussions to ensure you meet project needs.
• Build strong relationships, lead discussions, listen and ask the right questions to ensure solutions meet requirements.
• Build client‑focused solutions that meet business requirements.
• Prepare and validate solution design documents around scope clarification, solution requirements, and quality assurance.
• Provide guidance to a diverse team of technology and project professionals; support end‑to‑end project implementation as a subject‑matter expert.
• Maintain a collaborative work environment and help team members resolve organizational, operational, and process problems.

Requirements

• 3–5years of hands‑on experience supporting the Salesforce CRM platform.
• Experience as a Business Systems Analyst with proven experience in agile delivery and requirements management on large, complex projects.
• Experience with Dashboarding, Analytics, and Financial Services Cloud.
• Combination of traditional business analysis skills (e.g., system context diagrams, use cases, storyboards, relative estimation) with agile analysis skills.
• Experience in requirements planning and prioritization, including stakeholder analysis and effort estimation.
• Proficiency in requirement elicitation techniques such as data analysis, document analysis, interviews, facilitated workshops, observation, prototyping, focus groups, and surveys.
• Strong skills in requirements management and communication, including requirements walkthroughs, scope and change management, traceability, configuration management, backlog management, and user provisioning.
• Nice‑to‑have: experience working in Scrum environments.
• Nice‑to‑have: Salesforce Administrator certification.
• Nice‑to‑have: critical thinking and design thinking skills with experience in user‑centered design.

Equal Opportunity Employer

Apex Systems is an equal‑opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex, age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, disability, status as a crime victim, protected veteran status, or any other characteristic protected by law.