Inside Sales Account Manager (Canada)

LAPP is a family-owned company headquartered in Stuttgart and a global leader in cable and connection technology. Founded in 1959, we are still fully family-owned today. With around 5,800 employees, we are operating in over 80 countries – globally connected and regionally rooted. Working at LAPP means more: this is where inventive spirit and a hands-on mentality meet cherished values and tradition. We offer all employees the freedom to develop and pursue new opportunities. Flexibility and personal responsibility are just as important to us as a family-friendly work environment. We value all our colleagues with their talents, ideas and perspectives.

*The individual in this role must be located in Canada*

Summary:  Under the general direction of the Inside Sales Manager, this individual is responsible for providing support to customers and outside sales representatives, ensuring the customer’s needs are met. Primary activities in this role include making outbound calls to customers, processing requests for quotes, processing orders, supporting the full sales process (answering simple price and product availability questions, providing technical, solution orientated assistance, maintaining and developing quality relationships with clients, and following up with customers). 

Essential Duties and Responsibilities – include the following. Other duties may be assigned.

• Process Request for Quotes (RFQ) by issuing SAP generated quote for all requests based on an understanding of market conditions and historical pricing

• Participate in internal collaboration in determining an appropriate course of action for a given sales opportunity based on set expectations that are consistent with the company’s strategic direction.

• Act as a liaison between the customer and departments within Lapp to ensure satisfaction based on the customer’s needs, costs and time constraints. 

• Provides high level technical support (such as product identification and cross reference) or redirects technical inquiries to the appropriate Product Management contact.

• Proactively seeks customers through cold calling new potential customers, reconnecting with lapsed customers, and other customer opportunities.

• Creates call plans and executes those plans via proactive calling campaigns with a primary focus on increasing sales growth YOY, reconnecting with lapsing and lapsed customers and ultimately driving spec.

• Follows up on Quotations by contacting customers by phone, email, or through the Sales managers. 

• Assist in obtaining market data (including but not limited to competitor part numbers and pricing), and provide feedback to Management, Product management, and Sales Teams as needed. 

• Assists customers to improve delivery dates by initiating expedites in SAP along with CSR.

• Receives, enters, and verifies orders from customers.

• Track and manage win ratio and profitability based on set expectations

• Processes sample requests.

Supervisory Responsibilities:  This position has no supervisory responsibilities.

Competencies

• Self-directed with high level of self-initiative and sense of urgency in completing tasks with detail and accuracy in work product.

• Skilled communicator with positive conviction both oral & written. Can present effectively to internal and external stakeholders in a group or individual basis. 

• Must be comfortable with making outbound sales calls.

• Has the ability to work well and collaboratively with cross-functional teams at all levels with focus on quality and service in a positive manner.

• Possesses excellent organizational skills and the ability to prioritize and manage multiple projects.

• Must possess strong administrative and analytical skills.

• Invests in continuous building of knowledge and skills by undertaking self-development activities.

• Ability to communicate and collaborate with other departments within the organization to achieve stated objectives regarding revenue, profitability, and market share.

• Demonstrates knowledge of market and competition and aligns work with strategic goals.

• Looks for ways to improve and promote quality and efficiency.

• Applies feedback to performance.

• Upholds organizational values and demonstrates a working knowledge of company policies and procedures.

QUALIFICATIONS AND EDUCATION REQUIREMENTS:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s degree from a College or University program. 

• Minimum of three (3) years related experience and/or training or equivalent combination of education and experience in Inside Sales. Experience in the wire and cable industry preferred.

CERTIFICATIONS, LICENSES, REGISTRATIONS:  No certifications are required for this position.

LANGUAGE SKILLS:  Fluency in English written and spoken is required. Fluency in French is preferred. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS:  Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

TRAVEL REQUIREMENTS:  For positions located outside of NJ, the ability to travel to the NJ office periodically during the year would be required. 

REASONING ABILITY:  Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

COMPUTER SKILLS:  To perform this job successfully, an individual should be proficient in Microsoft Office Suite (specifically Excel) and be proficient in using the Internet and Lotus Notes Database programs. Experience with SAP is a plus. 

PHYSICAL DEMANDS:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to walk. The employee is occasionally required to stand and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision and color vision.

WORK ENVIRONMENT:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee may be required work from home and have sufficient workspace and internet availability to do so. The noise level in the work environment is usually moderate.

COMPENSATION: After thorough market analysis, LAPP takes many factors into consideration when determining base salary such as experience, knowledge, skills, abilities, etc. of the candidate. The base salary range for this role is $75,000 - $85,000 CAD plus participation in LAPP's bonus plan. We also offer a comprehensive benefits package including Medical, Vision, Dental, Paid Time Off, Paid Holidays, 401(k), HSA/FSA, Life Insurance, and more!

*LAPP is an Equal Opportunity Employer*