Inside Sales Coordinator / Customer Service Representative

Job Description

Job Description

About Us:

Canada Fastening Corporation is a leading import distributor of collated and bulk fasteners, serving building supply retailers and industrial accounts nationwide. With a reputation for reliability, product excellence, and ranked as one of Canada's Top Growing companies by the Globe and Mail, we are expanding our team to include a dynamic Inside Sales Coordinator / Customer Service Representative.

Position Overview:

This role is responsible for combining customer service excellence with inside sales support to ensure efficient order execution, strong sales enablement, and a scalable customer experience.

Key Responsibilities (includes but not limited to):

• Enter and process sales orders accurately and efficiently
• Manage order changes, backorders, substitutions, and ETAs
• Communicate proactively with customers on delays or shortages
• Coordinate with warehouse and logistics on shipments
• Handle invoicing questions, short-ships, and basic credit issues
• Maintain customer records and notes in ERP/CRM
• Prepare quotes based on pricing matrices and promotions
• Follow up on open quotes within defined timelines
• Support field sales reps with pricing, availability, and samples
• Assist with program rollouts, promos, and dealer communications
• Identify upsell / cross-sell opportunities on inbound orders
• Maintain quote pipeline and follow-up discipline
• Ensure pricing accuracy and compliance
• Follow SOPs for order entry, credits, and exceptions
• Flag recurring issues (inventory, pricing, service gaps)
• Support continuous improvement initiatives

Qualifications:

• 3+ years of experience in inside sales and/or customer service (preferably in building supply sectors).
• Strong communication and interpersonal skills
• Able to quickly adapt and learn in any environment and market conditions
• Extreme detail oriented and accuracy driven
• Ability to work independently and multitask
• A team player who's not afraid to go the extra mile
• Proficiency in Microsoft Office and CRM systems.
• Ability to multitask and prioritize in a deadline-driven environment.

Why Join Us?

• Competitive compensation and benefits.
• Bonus program
• Collaborative and supportive team culture.
• Opportunity to grow within a national distribution company.

Recognized by The Globe and Mail as one of Canada’s fastest-growing companies, we are one of the largest leading company of import and distribution of construction and industrial accessories—including fasteners, concrete and metal products, drywall accessories, and more.

Proudly Canadian-owned and operated, we offer national distribution coverage and are backed by a team of experienced professionals who pride ourselves with our service and expertise to our customers like no other. Our success is driven by our people, and we take pride in the strong TEAM spirit that defines our culture.

If you’re looking to grow with a dynamic, vibrant, and fast-paced company where your talent, hard work, and dedication truly make a difference—we want to hear from you.

Let’s win together!

Company Description

Recognized by The Globe and Mail as one of Canada’s fastest-growing companies, we are one of the largest leading company of import and distribution of construction and industrial accessories—including fasteners, concrete and metal products, drywall accessories, and more.\r\n\r\nProudly Canadian-owned and operated, we offer national distribution coverage and are backed by a team of experienced professionals who pride ourselves with our service and expertise to our customers like no other. Our success is driven by our people, and we take pride in the strong TEAM spirit that defines our culture.\r\n\r\nIf you’re looking to grow with a dynamic, vibrant, and fast-paced company where your talent, hard work, and dedication truly make a difference—we want to hear from you.\r\n\r\nLet’s win together!