Customer Service Representative

You will also support clients interested in establishing businesses in Dubai and other jurisdictions by coordinating with our Dubai operations team.
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Key Responsibilities <\/b>
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• Respond promptly to inbound inquiries via phone, email, and CRM platforms.
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• Conduct consultation calls to assess client needs and recommend the right business setup structure 
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• Provide guidance on basic CRA compliance requirements (corporate taxes, GST/HST, payroll, etc.).
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• Prepare and present proposals, pricing, and service agreements to clients.
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• Coordinate with our internal Canadian tax & accounting teams for onboarding and service delivery.
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• Manage cross -border service requests by working closely with our Dubai team when clients require UAE business setup solutions.
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• Maintain accurate CRM records, follow -ups, and client documentation.
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• Promote additional services including:
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  1. Monthly accounting & bookkeeping <\/span>
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  2. Tax filing and compliance <\/span>
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  3. ​<\/span> Business advisory & digital solutions <\/span>
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     • Support sales initiatives, networking activities, and key partnership opportunities in Canada.
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     • Ensure proper handover of clients to operations teams and maintain high -quality service throughout.
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     • Generate periodic sales and pipeline reports for management.
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       Requirements <\/h3>

       • Customer service, business setup, accounting firm or sales experience in Canada <\/b> is a strong advantage.
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       • Excellent English communication skills — both written and verbal.
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       • Strong confidence in client communication and consultative selling.
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       • Organized, proactive, and able to manage multiple tasks efficiently.
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       • Knowledge or background in accounting/tax/CRM systems is an asset.
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         Benefits <\/h3>

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         • A competitive base salary along with an exciting
           incentive structure. <\/span><\/span><\/span><\/span><\/span><\/span><\/span>
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         • Continuous learning and development. <\/span><\/span><\/span><\/span>
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         • Direct impact on entrepreneurs, startups, and
           multinational corporations. <\/span><\/span><\/span><\/span>
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         • Future growth prospects. <\/span><\/span><\/span><\/span>
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         • Opportunities for personal and professional
           growth. <\/span><\/span><\/span><\/span>
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         • Collaborative, diverse, and dynamic work
           environment. <\/span><\/span>
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