Customer Service Representative (CSR)
Full-time
Codentrel
Codentrel, a leader in IT, telecom, and AI-driven solutions, is seeking an enthusiastic and customer-focused Customer Service Representative (CSR) to join our team. This role is critical in ensuring client satisfaction by providing exceptional service, handling inquiries efficiently, and maintaining strong customer relationships.
Responsibilities
- Respond to customer inquiries via phone, email, and in-person in a professional and timely manner
- Provide detailed information about Codentrel's products, services, and solutions
- Resolve customer issues promptly, escalating complex matters to the appropriate department
- Maintain accurate records of customer interactions, issues, and resolutions in the CRM system
- Process customer orders, requests, and service tickets according to company procedures
- Follow up with customers to ensure satisfaction and identify opportunities for service improvement
- Collaborate with internal teams to address customer needs and meet service delivery timelines
- Participate in customer feedback programs to enhance service quality
Requirements
Education & Experience:
- High school diploma or equivalent (College diploma in Business or Communications is an asset)
- Minimum 1–3 years of customer service experience, preferably in IT, telecom, or technology industries
Technical Skills & Knowledge
- Proficiency in Microsoft Office Suite and CRM systems (Salesforce, HubSpot, or equivalent)
- Strong understanding of customer service principles and practices
- Ability to learn and explain technical information in simple terms
Soft Skills
- Excellent communication and active listening skills
- Strong problem-solving abilities and a proactive approach
- Positive attitude with a customer-first mindset
- Ability to multitask and work under pressure in a fast-paced environment
- Team-oriented with a commitment to high-quality service delivery
Work Conditions
- Standard hours: 8:00 AM – 5:00 PM, Monday to Friday
- Occasional evening or weekend work to meet business needs
- Primarily office-based role in Mississauga, with potential hybrid work arrangements
Vacancy posted 6 hours ago
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