bilingual customer service representative.

Are you an experienced customer care professional looking to take the next step in your career? We are currently seeking a dynamic and highly motivated Bilingual Customer Service Representative to join a global industry leader in industrial robotics, CNC systems, and automation technologies located in Mississauga on a contract with the opportunity for permamency. In this essential customer care role, you will be the primary point of contact for B2B industrial clients, ensuring seamless order processing, technical support, and exceptional service delivery. As a customer care specialist in the after-market spare parts division, you will provide critical support to manufacturing partners who rely on continuous operational efficiency. Your dedication to top-tier customer care will directly impact the success of client businesses by minimizing their downtime and fulfilling their technical part needs accurately and promptly.

Working in customer care within the industrial automation sector offers a rewarding, highly engaging, and fast-paced environment. You will handle inbound inquiries via phone, email, and chat, utilizing your robust customer care skills to assess technical needs, provide accurate pricing quotations, and manage the end-to-end order fulfillment process. This customer care opportunity is perfect for someone who thrives in a high-responsiveness call center protocol setting and enjoys the technical and problem-solving aspects of B2B client relations. You will be utilizing sophisticated enterprise resource planning (ERP) systems, preferably Oracle, to process complex orders, validate delivery schedules, and manage return authorizations and warranties. By joining this innovative team as a customer care representative, you will align yourself with an organization that values technical expertise, precision, and an unwavering commitment to maintaining its reputation as a pioneer in the robotics industry.

In addition to day-to-day order management, this customer care role involves cross-functional collaboration. You will work closely with internal departments such as logistics, technical support, inventory planning, and field service teams to ensure that clients receive timely updates on their spare parts orders. A successful professional in this customer care role understands that proactive communication is the key to maintaining strong B2B relationships. You will monitor the fulfillment process through rigorous delivery validation, ensuring that critical components reach their destination without delay. When challenges arise, your advanced customer care skills will enable you to navigate warranty claims, process credits efficiently, and assist clients with basic PC and server simulation software registration.

Advantages
• Highly competitive salary designed to recognize your extensive customer care experience and bilingual capabilities.
• Capitalize on this temp-to-perm opportunity to showcase your customer care expertise and secure a permanent role within a global robotics leader
• Work in a highly engaging, technologically advanced, and supportive office environment located conveniently in Mississauga
• Upon transitioning to a permanent employee, unlock a comprehensive health benefits package including Medical, Dental, and Vision coverage

Responsibilities
• Assess and accurately determine customer needs for technical parts, specific quantities, and complex specifications through inbound phone calls, emails, and chat inquiries.
• Verify product availability, calculate lead times, and provide precise pricing and comprehensive quotations to clients.
• Execute detailed order entry, provide swift order confirmations, manage critical data input, and process accurate invoicing within the ERP system.
• Monitor the entire order fulfillment cycle, ensuring seamless execution through rigorous delivery validation and proactive client updates.
• Process returns, meticulously handle warranty claims, and issue account credits in accordance with company policies.
• Support clients with PC and server simulation software registration, while providing basic software troubleshooting.
• Uphold rigorous call center protocols and maintain a high-responsiveness approach to all B2B industrial customer care inquiries.
• Collaborate seamlessly with logistics, inventory planning, and field service departments to guarantee optimal client satisfaction

Qualifications
• Fully fluent in both English and French, demonstrating exceptional written and spoken proficiency in both languages for professional B2B interactions
• Minimum of 2 years of proven experience in a dedicated customer care, customer service, or technical support role
• Minimum of 2 years of hands-on experience managing complex order processing utilizing an ERP system, with Oracle experience highly preferred
• Demonstrated ability to maintain a highly professional, empathetic, and composed customer care demeanor under pressure
• Previous experience or a strong foundational knowledge in technical fields, mechanical components, or the industrial robotics sector
• Ability to reliably commute to the modern office location situated in Mississauga, Ontario for standard working hours
• Unwavering dedication to upholding the highest standards of customer care and contributing positively to a collaborative team environment

Summary
If this bilingual French customer care role sounds like the perfect fit for you. Apply today!

1) Apply online
2) Send a copy of your updated resume with the subject "BCSR - Mississauga" to View email address on randstad.com

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to View email address on randstad.com to ensure their ability to fully participate in the interview process.

This posting is for existing and upcoming vacancies. show more