Bilingual Customer Service Assistant

Job Profile

Position Title: Bilingual Customer Service Assistant

Reports to: Inside Sales Manager 

Location: Mississauga, Ontario (Onsite)

Who We Are

Hankook Tire is a global corporation that has consistently met the challenges of the future, always a step ahead of changes in the world economy. Over our 80 years of history, we have continuously grown in quality and size while strengthening our reputation.

Hankook is actively embracing the global stage through constant technological development and commitment to innovation. We are taking a leap to become a leading global tire company that provides sustainable solutions to deliver ultimate driving satisfaction to all customers.

Job Purpose

As a world leader in the tire manufacturing industry, we are seeking an eager and enthusiastic Bilingual Customer Services Assistant to join our successful Inside Sales team immediately. We are looking for a talent with solid professional skills who can provide a superb customer experience.

The Bilingual Customer Services Assistant will be responsible for driving sales, fostering strong customer relationships, and contributing to the growth of Hankook Tire in Canada. This role requires a customer-focused approach, managing incoming orders, providing product information, and ensuring timely follow-up to guarantee on-time delivery. The ideal candidate will possess excellent communication skills and a strong passion for the automotive industry and tire products.

This job posting is for an existing vacancy.

Position Responsibilities

• Use SAP to create Sales Orders, Delivery Orders, and Shipment Notifications
• Confirm receipt of orders and provide estimated time of arrival (ETA) for backorders to customers
• Notify the Logistics team when Delivery Orders and Shipments are created in SAP
• Coordinate with customers and the Logistics team to schedule available reception dates and times
• Monitor all inbound shipments to ensure prompt fulfillment of backorders to customers
• Communicate daily with sales, logistics, and customers to resolve any issues
• Perform any other duties or responsibilities as assigned by management
• Maintain accurate files and records in compliance with company policies, procedures, and Standard Operating Procedures (SOPs)

* Any other duties/responsibilities as assigned by Management.

Environment, Pace, Challenges

• Tight deadlines and multiple competing priorities
• Primarily works during standard office hours but must be flexible to workdays, occasional nights, weekends, and extended hours when required
• Ability to sit for extended periods while working at a desk and on a computer

Core Competencies

• Basic knowledge of warehousing, distribution, and domestic transportation processes required
• Exceptional customer support skills with a proven ability to handle inquiries and resolve issues effectively
• Proficiency in Microsoft Excel and Outlook is essential
• Strong verbal and written communication skills to interact effectively with customers and internal teams
• Experience with Enterprise Resource Planning (ERP) systems (SAP) is a plus, with the ability to quickly learn and navigate new software
• Ability to troubleshoot and resolve customer concerns in a timely and professional manner
• Solid understanding of logistics and supply chain processes to support order fulfillment and delivery
• Detail-oriented with a strong focus on accuracy in data entry and documentation

Qualifications and skills

• High School diploma required, University Degree or College Diploma would be an asset
• Must be bilingual in French and English (Verbal and written)
• At least 1 to 3 years experience in Inside Sales, Order Desk, Customer Service, or a similar role
• Intermediate proficiency in Microsoft Excel, Word, and Outlook is required
• Familiarity with ERP systems (SAP) is preferred
• Must be eligible to currently work in Canada

Salary Range: $50,000 to $55,000 annually (Salary will be based on qualifications and experience)

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to the position. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. 

Hankook Tire is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, or national origin.

Hankook Tire is committed to providing accessible employment practices. Accommodations are available on request for candidates taking part in all aspects of the selection process. 

Hankook Tire utilizes applicant tracking system and recruitment platforms, Artificial Intelligence (AI) may be used during the recruitment process.