Bilingual Senior Customer Service Representative

Job Responsibility: With a focus on Mobility, Operational Excellence, Value to our Customers and the Electrification of vehicles, you can expect to be part of something exciting. From the sleek design of our vehicles to the unique opportunities we offer around the globe, Nissan exemplifies ingenuity in everything we do. Our people are what drive the business forward. We are currently looking for a Bilingual Senior Customer Service Representative to join our team in our Mississauga ON (Hybrid). This Role will be responsible for responding to escalated customer and dealer issues, spanning multiple departments in a manner consistent with provincial and federal laws and departmental standards using effective and creative problem-solving skills, and effective communication with dealer staff, internal staff and external vendors. Job functions Include but are not limited to:

• Supports Customer Service Reps by assisting them in finding solutions to customer and dealer concerns.
• Activities include training on policies and procedures. Conducting ongoing training sessions; assisting with directly resolving questions or concerns of a dealer or customer; and ensuring communications are current and flow smoothly to the reps.
• Verifies work completed by reps for detail and accuracy.
• Handles escalated issues and ongoing customer correspondence prepares and provides written and verbal communication in response to customer and dealer concerns or inquiries.
• Monitors agents to ensure quality service while coaching and developing agents.
• Monitors workflow to ensure timely and accurate response to customer correspondence.
• Monitor all incoming customer mail and emails.
• Ability to work in a fast-paced environment and handle high call volumes when necessary.

Minimum Qualifications :

• Bachelor's Degree or College Diploma in Business preferred.
• Minimum High School Diploma with at least 1 to 3 years of experience in the area of customer service, ideally relating to automotive finance.
• The candidate must be bilingual, written and spoken, in both English & French.
• Proficiency in Word/Excel/Outlook, as well as a good comfort level adapting to new computer systems.
• Must be organized, have good time-management skills and be able to multi-task.
• Incumbents speak on behalf of the company and on behalf of supervisors when dealing with customer/dealer complaints. As such candidate must have strong written and verbal communication skills.

Welcome to an open lane of possibility. Drive your career forward and join the company leading the technology and business evolution of the automotive industry by applying today. Nissan Canada, Inc. is proud to be recognized as a Great Place to Work for the fifth year in a row. This certification was made possible thanks to our employees who share a continued focus on building, sustaining, and being a part of a high-performing workplace culture. Join our winning team today. All of us at Nissan - regardless of functional area or expertise - share a passion to design, manufacture, and sell high-performance vehicles. It is Nissan's policy to provide Equal Employment Opportunity (EEO) to all persons regardless of race, gender, disability, or any other status protected by law. Candidates for this position must be legally authorized to work in Canada and will be required to provide proof of employment eligibility at the time of hire. **Visa sponsorship for this position is not available at this time.** NISSAN FOR EVERYONE People are our most valuable assets, and diversity and inclusion are the key to maximizing the power of each individual member of our team. When everyone belongs, the power of NISSAN is undeniable. Our Corporate Diversity Initiative aims to improve business results by ensuring that our workplace and core businesses meet the unique needs of our employees and customer base. Nissan is committed to creating a culture where everyone belongs and employees, customers, and partners feel respected, valued, and heard. We have over 10 Business Synergy Teams (BSTs) across the U.S. and Canada that connect employees - with shared characteristics or interests - build allies, and foster a company culture where all employees feel supported and included. Nissan also values inclusion in all areas of our business as we strive to mirror the diversity of our customer base and the communities where we do business. We are committed to procuring innovative goods and services, retailing our products and communicating from a diverse perspective which will help us continue to offer our customers competitively designed, market-driven products. Join us as we carry our commitment to diversity and inclusion into the future. Mississauga Ontario Canada