Bilingual Customer Service Representative (English/French)
$45k per yearPrimerica
About this Position
We are looking for a Bilingual Customer Service Representative to join our Communications Department.
This posting reflects an existing vacancy within the organization.
Salary range: $45,000 - $47,000
This is a remote position; however, the successful candidate must work from the office for the duration of the training period before transitioning to a remote work arrangement.
Responsibilities and Qualifications
RESPONSIBILITIES
Handle incoming client/agent calls regarding mutual funds
Responsible for providing complete and accurate information to caller by using the department manual, training sessions and system as sources of information
Process client/agent requests/policy administration
Ensure quality service is being provided which includes following the call path and monthly monitoring
Adhere to complaint handling and privacy procedures
Remain current on the ongoing changes made to all policies and procedures
Miscellaneous duties as assigned
QUALIFICATIONS
Post-secondary education or equivalent knowledge and skills acquired through related work experience
Excellent verbal and written communication skills in English and French
Self-starter, quick learner, able to adapt well to constant industry changes
Minimum one year comparable customer service experience
Thrives in a fast-paced communications environment
Sound decision making and organizational skills
Basic computer skills
WHY JOIN PRIMERICA
Be part of the Pramerica family—a group united by a shared purpose of helping create financially independent families
Experience a friendly, collaborative, and inclusive culture
Work in a highly interactive, team-oriented environment
Thrive in a workplace that values collaboration, shared values, and encourages growth and achievement
We are proud to be a hybrid organization, offering employees the flexibility to work both in the office and virtually, based on business needs, client requirements, and individual preferences
It has been and will continue to be the policy of Primerica, Inc., and its subsidiaries to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, sex, color, religious creed, religion, national origin, citizenship status, age, disability, pregnancy, ancestry, military service or veteran status, genetic or carrier status, marital status, sexual orientation, or any classification protected by applicable federal, state or local laws.
At Primerica, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.
Vacancy posted 27 days ago
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