Customer Care Representative

Job Description

Job Description

The Customer Care Representative plays a vital role as an independent contributor within a customer support team, providing frontline assistance to customers. This position involves handling in-person interactions, resolving complaints effectively, and maintaining strong communication to ensure a positive customer experience. The role operates on shift-based hours, including evenings and weekends, with occasional travel required for training or meetings.

Responsibilities

• Provide prompt and courteous customer support
• Communicate clearly and effectively with customers
• Handle and resolve customer complaints professionally
• Assist customers in-person ensuring a positive experience
• Collaborate as part of a customer support team
• Adjust to shift-based schedules including evenings and weekends
• Travel occasionally for training sessions or meetings

Preferred Qualifications

• Entry-level experience in customer service
• High school diploma or equivalent
• Strong verbal communication skills
• Conflict resolution abilities
• Multitasking capability
• Active listening skills
• Effective time management
• Problem-solving aptitude
• Data entry proficiency

We are not your average agency. We are a high energy team of go-getters, connectors, and people who genuinely love what they do. We specialize in placing driven, ambitious talent with companies that are ready to grow and we do it with speed, heart, and zero fluff.

We move fast. We grow fast. And we always bring people with us.

If you are hungry, motivated, and ready to be part of something that actually means something, you just found your people.

Company Description

We are not your average agency. We are a high energy team of go-getters, connectors, and people who genuinely love what they do. We specialize in placing driven, ambitious talent with companies that are ready to grow and we do it with speed, heart, and zero fluff.\r\n\r\nWe move fast. We grow fast. And we always bring people with us.\r\n\r\nIf you are hungry, motivated, and ready to be part of something that actually means something, you just found your people.