Inside Sales Representative | Dainolite Ltd.

Inside Sales Representative

About the Role

We are seeking a highly organized, customer-focused Inside Sales Representative to support our VP’s of Sales while serving as a key link between our customers, customer service team, and order desk. This is an excellent opportunity for a sales professional who enjoys building relationships, driving revenue growth, and ensuring exceptional customer experiences.

The ideal candidate is proactive, detail-oriented, and comfortable managing multiple priorities in a fast-paced environment. They will help support sales initiatives, follow up on opportunities, coordinate customer requests, and work closely with internal teams to ensure orders are processed accurately and efficiently.

Key Responsibilities

• Support the VP’s of Sales with customer and Rep follow-up, lead management, and sales initiatives.
• Maintain regular contact with assigned customers, prospects and outside sales Reps.
• Identify opportunities to increase sales within existing accounts.
• Prepare quotations, pricing requests, and sales reports.
• Track and follow up on open quotes and sales opportunities.

• Assist with customer presentations, promotions, and product launches.
• Resolve customer concerns and escalated issues when necessary.
• Maintain accurate customer records and account information.
• Work closely with Customer Service and Order Desk teams to ensure seamless order processing.
• Coordinate customer requests related to special projects.
• Help improve processes that enhance customer satisfaction and operational efficiency.
• Assist with trade shows, customer events, and sales meetings as required.

Qualifications

• 3–7 years of inside sales, customer service, account management, or related experience.
• Strong communication and relationship-building skills.
• Excellent organizational and time management abilities.
• Proficiency with Microsoft Office, particularly Excel and Outlook.
• Experience using CRM and ERP systems.
• Ability to manage multiple priorities while maintaining attention to detail.
• Experience supporting a sales team in a wholesale, manufacturing, distribution, or B2B environment.

• Experience working with order entry and customer service processes.
• Knowledge of lighting, home décor, building products, or related industries is an asset.

If you are passionate about customer service, relationship building, and supporting a high performing sales team, we encourage you to apply today and become an important part of our continued growth and success.