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O2C Customer Solutions Analyst at Nestlé

Nestlé

Become a critical part of Nestlé's O2C team as a Customer Solutions Analyst in Brampton, ON. This hybrid role focuses on resolving order issues and optimizing the customer experience effectively.

Nestlé is seeking a Customer Solutions Analyst for a 12-month contract role in Brampton. Your responsibilities will revolve around managing Order to Cash activities, addressing customer inquiries, and troubleshooting order block issues. A strong emphasis on process improvement through LEAN tools will enhance agile operations.

Key Responsibilities: • Manage and optimize Order to Cash activities efficiently • Resolve demand capture failures and blocked order issues • Validate customer deductions and compliance fines accurately • Investigate transportation and billing issues thoroughly • Collaborate with stakeholders to address data issues

Requirements: • Strong communication skills with stakeholders • Ability to multi-task and perform under pressure • Intermediate proficiency in MS Office tools • Bachelor's degree in Business or Supply Chain preferred • Bilingual in English and French is advantageous

Leverage your customer handling expertise and supply chain background with Nestlé's dynamic team. #J-18808-Ljbffr
Vacancy posted 7 hours ago
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