bilingual mortgage retention specialist.

A results-driven and customer-focused Loyalty Renewal Specialist with expertise in mortgage renewals and retention strategies. Skilled in building strong client relationships, understanding customer needs, and providing tailored mortgage solutions that enhance satisfaction and loyalty. Demonstrates strong communication, negotiation, and problem-solving abilities to guide clients through the renewal process while ensuring compliance and achieving retention targets.

Job title: Bilingual mortgage retention Specialist

Duration: 12-month contract

Remote position

Advantages
Work-Life Balance

Work Model: Remote

Team Culture: Be part of a great team known for its strong sense of community.

Responsibilities
· Manage inbound and outbound client interactions related to mortgage renewals

· Assess customer needs and recommend appropriate renewal options and solutions

· Retain existing clients by presenting competitive rates and value-added services

· Clearly explain mortgage terms, rates, and renewal timelines to support informed decisions

· Meet or exceed retention, conversion, and customer experience targets

Qualifications
Required Qualifications:

· 2–3+ years of experience in financial services, customer service, or a call center environment

· 1–2+ years of experience using CRM systems and call center tools (e.g., Salesforce or similar platforms)

· Post-secondary education in Business, Finance, or a related field (or equivalent work experience)

· Fully bilingual (French/English) : The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.

Preferred Qualifications:

· Experience in mortgage renewals, lending, or banking

· Strong sales, retention, and negotiation skills

· Proven track record of meeting or exceeding performance targets

· Ability to handle high-volume workloads in a fast-paced environment

Summary
To Apply: If you are a professional looking to join a dynamic team, please apply directly with your resume to be considered for this opportunity.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to View email address on randstad.com to ensure their ability to fully participate in the interview process.

This posting is for existing and upcoming vacancies. show more