Bilingual Technical Support Specialist

L’EVATE is recruiting on behalf of a fast-growing **Canadian fintech company** serving clients across Canada.

We are seeking a **fluent English/French Technical Customer Support Agent** who can confidently support customers, troubleshoot technical issues, and assist with campaign and reporting functions.

This is an intermediate-level role within a structured, performance-driven support environment. You will work directly with Canadian customers and internal teams while developing strong technical and client-facing expertise.

If you are bilingual, technically sharp, and customer-focused — this is a strong long-term opportunity.

* Handle inbound calls and emails in **both English and French**
* Provide professional, empathetic, and solutions-focused support
* Take ownership of cases from first contact through resolution
* Troubleshoot technical issues and escalate when necessary
* Accurately log all customer interactions in the ticketing system
* Meet defined SLAs and service quality targets
* Maintain accurate customer data within internal systems
* Assist with email account setup, forwarding, password resets, and troubleshooting
* Support clients using email relay services (real-time tracking, analytics, log review)
* Help analyze delivery failures and improve email list quality
* Assist with campaign setup, monitoring, and coordination
* Support post-campaign follow-up activities
* Help prepare basic performance reports and explain metrics
* Maintain accurate campaign records
* Collaborate with product, technical, and operations teams
* Fluency in **both French and English (verbal and written)**
* 2–3 years experience in customer service or technical support
* Strong computer literacy and troubleshooting ability
* Confident handling live calls with Canadian clients
* Excellent written communication skills
* Strong multitasking ability in a structured, target-driven environment
* Professional, friendly, and client-focused demeanor
* Ability to build trust and rapport quickly

Assets (Nice to Have)

* Experience in fintech, SaaS, or technology companies
* Experience with CRM or ticketing systems
* Experience supporting email platforms or campaign tools
* Background in communications, marketing, or related field
* Work with a reputable Canadian fintech company
* Clear performance expectations and measurable goals
* Exposure to technical platforms and campaign analytics
* Long-term stability for high performers
* Opportunity to grow into more advanced technical or reporting roles

This is not a basic customer service role.

We are looking for someone who can combine technical ability with strong bilingual communication.

To be considered, please submit:

1. Your updated resume
2. A 1–2 minute voice recording in English and French
3. A short paragraph describing your technical troubleshooting experience

Use the subject line: **Bilingual Technical Support – [Your Full Name]**

Applications without voice recordings will not be reviewed

**Due to the high volume of applicants, only those qualified will be contacted**