Student Support, Appeals and Petition Specialist

About us:

The Leslie Dan Faculty of Pharmacy at the University of Toronto is Canada’s top faculty of pharmacy and ranked among the top in the world. We bring together Canada’s leading scientists, researchers, and educators in the heart of Toronto’s innovation and health research ecosystem. We advance professional pharmacy practice and pharmaceutical science through world-leading education and research and are recognized worldwide for our outstanding scholarship, ingenuity, creativity, and impact.

Our faculty, students, staff, and alumni come together to create a vibrant, collaborative environment rich with possibilities. We are at the forefront of redefining pharmacy’s impact in health care and developing the capacity of pharmaceutical science to pinpoint better therapeutic targets, create new ways of building medications, and ensure medication use is safe and effective. We are committed to achieving inclusive excellence and fostering an environment where each member of our community can achieve their full potential.

Learn more:

Your opportunity:

Our Faculty provides an open, professional environment that fosters collaboration, and creativity in a culture that is built on respect, self-motivation, innovation and teamwork. The Student Services team supports all of the Faculty’s students from recruitment and pre-enrolment to graduation and beyond. We strive to create an engaging environment outside the classroom for our students, that reflects the curriculum delivered by our supportive faculty members.

In this role, you will report to the Registrar & Director Student Services. As the first point of contact for PharmD students, you will respond to general inquires in person and over email, schedule appointments with members of the student services team and direct students to other resources as needed. You will advise students on the interpretation of petitions and/or appeals rules and policies and receive, track and assess petitions and/or appeals determining which claim(s) can be resolved immediately and which requires committee review. You will determine the outcome of petitions and/or appeals cases not assigned to committees for further review and implement academic accommodations, schedule, and track make-up/deferred examinations. This role will be responsible for providing detailed information to committee members on petition and/or appeal rules, guidelines and procedures. You will continuously analyze service delivery and/or internal processes and make recommendations for improvements. Other duties include keeping well-informed on University programs, policies and procedures; collating briefing package materials for meetings; providing proactive support to individuals in distress and making referrals to specific university services.

This position is expected to work in-person at the Leslie Dan Faculty of Pharmacy located in downtown Toronto at the University of Toronto, St. George campus.

Your responsibilities will include:

• Advising on the appropriateness, precedents and process for petitions and appeals, and suggesting alternative course of action as necessary.
• Advising contacts on the interpretation of petitions and/or appeals rules and policies
• Assessing petitions and/or appeals and determining which claim(s) can be resolved immediately and which requires committee review
• Determining the outcome of petitions and/or appeals cases not assigned to committees for further review
• Writing confidential petition and/or appeals decisions
• Creating a master list of students writing deferred examinations
• Providing proactive support to individuals in distress and making referrals to specific university services

Essential Qualifications:

• Bachelor's Degree or acceptable combination of equivalent education and/or experience.
• Minimum four years of experience supporting students in academic settings.
• Four years of experience interpreting and assessing and approving student petitions and appeals.
• Four years of experience implementing academic accommodations, scheduling, and tracking make-up/deferred examinations.
• Four years of experience supporting committees including scheduling, creation and distribution of agenda and minutes, record keeping, collating and organizing data for various reports.
• Experience analyzing service delivery and/or internal processes and recommending improvements.
• Strong knowledge and proficiency with a student information system such as the Repository of Student Information (ROSI) including progression, transcripts, enrollment, grades, downloads of information (ROSI outputs).
• Ability to create and implement standard operating procedures using strong organizational and analytical skills.
• Superb interpersonal, and communication skills (verbal and written) that support both student development and effective student services management.
• Demonstrated ability to exercise tact, discretion and sensitivity to confidential matters; knowledge and application of Freedom of Information and Protection of Privacy Act (FIPPA).
• Demonstrated knowledge of customer service and communications standards in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).
• Excellent knowledge of U of T supports and services available to be able to refer students or serve as a resource to other student facing staff/faculty.
• Strong computer skills including Microsoft Word, Excel, and Lists.
• Exceptional demonstrated customer service and stakeholder relationship management when dealing with students, faculty, staff and other stakeholders external to LDFP Experience.

To be successful in this role you will be:

• Adaptable
• Diplomatic
• Patient
• Resilient
• Resourceful
• Team player

Note: This is a term position for 13 months . 

Closing Date: 07/30/2026, 11:59PM ET
Employee Group: USW 
Appointment Type : Budget - Term 
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 12 -- $81,312. with an annual step progression to a maximum of $103,986. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Registrarial Services

Lived Experience Statement

Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.

Job descriptions are available upon request for internal applicants.