bilingual claims support specialist.

We are seeking Bilingual Claims Support Specialists (Independent Contractors) for a high-profile, mission-driven initiative reporting to the Senior Manager of Advisory. In this fast-paced role, you will balance technical precision with deep empathy, processing claims and supporting individuals navigating trauma, mental health challenges, or poverty. This position requires high emotional intelligence, absolute discretion, and a results-oriented mindset to deliver efficient, compassionate service when it matters most.

Important Notice: This role involves reviewing highly sensitive, potentially triggering materials (including descriptions of abuse, racism, and self-harm). Applicants should carefully consider their personal capacity to handle this content before applying.

Quick Details
Compensation: $23.00/hour 3-Month Full-Time Contract
Location: Supporting our client’s DT Toronto office in the Financial District - Hybrid 3 days onsite
Schedule: Monday – Friday 8:00 AM – 4:30 PM OR 11:00 AM – 7:30 PM

Advantages
- Contract Duration: 3-month renewable contract
- Salary: $23 per hour
- Location: DT Toronto
- Work Mode: Hybrid (minimum 3 days in-office, 2 days remote)

- Schedule: Full-time (standard office hours)

Responsibilities
Empathetic Claimant Support: Serve as a primary point of contact via phone and email, handling inquiries with deep professionalism and emotional resilience, while balancing scripted compliance with a supportive, human touch.

Data Entry & Quality Assurance: Input, verify, and code complex claim details with total accuracy and zero tolerance for errors, strictly capturing highly sensitive or traumatic descriptions without personal bias.

Secure Document Management: Manage incoming/outgoing correspondence, tickets, and sensitive records—ensuring everything is processed, securely filed, and archived in compliance with strict privacy protocols.

Operations & Backlog Resolution: Tackle targeted cleanup projects to eliminate bottlenecks, analyze root causes of processing issues, and maintain momentum to accelerate claims administration.

Coaching & Reporting: Train, mentor, and supervise other support specialists on new processes while providing daily/weekly performance tracking and data reports to Senior Program Managers.

Resilience & Mental Wellness: Actively participate in regular professional debriefings and mandatory mental wellness check-ins to maintain psychological safety while handling distressing content.

Qualifications
Qualifications
Experience & Language

Communication: 1+ year of phone-based client, patient, or stakeholder relations.

Bilingualism: Fluent in French and English to serve clients outside Quebec; proficiency in an Indigenous language (e.g., Cree, Inuktitut, Ojibway) and knowledge of Indigenous culture are strong assets.

Data Entry: Proven experience working accurately with data and database systems.

Technical & Professional Skills

Software: Proficient in MS Office (Outlook, Word, Excel); experience with VOIP/Internet phone systems is desirable.

Execution: Self-motivated, highly organized, and able to work independently under pressure with minimal supervision.

Core Competencies: Exceptional interpersonal skills, strict attention to detail, and a total commitment to accuracy and data integrity.

Compliance & Sensitivities

Privacy & Compliance: Strict adherence to company policies, privacy laws, and regulatory requirements when handling confidential claimant files.

Empathetic Delivery: Ability to navigate emotionally heavy, sensitive interactions with patience, empathy, and professionalism while consistently meeting strict project timelines.

Summary
If you are interested in the Bilingual Claims Support Specialist position in Toronto, please apply online today or by email with the job title in the subject line to: View email address on randstad.com

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to View email address on randstad.com to ensure their ability to fully participate in the interview process.

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