RQ11167 - Int. Systems Administrator/Operations Support Specialist
$55.42 - $59.38 per hourSource Code
RQ11167 - Int. Systems Administrator/Operations Support Specialist
10-month contract - possible extension
ONSITE 5 days - 222 Jarvis St
Must Haves:
- Identify and provide solutions to complex application development problems.
- Experience solving issues with contact center s olutions including AWS products such as Amazon Connect (primary), ComputerTalk (Icebar application-secondary), and NICE - workforce management applications (nice to have)
- Ability to acquire knowledge of program area, IT Systems and business environment.
- Perform software upgrades, apply patches, and provide customer interface to ensure requested changes are implemented, monitor computer workload trends and make adjustments to ensure optimum utilization of computer resources.
- Strong communication
Nice to have:
- Knowledge or gain knowledge in the Public Sector / OPS IT Service Management framework.
- Open to learning new Contact center solutions applications.
Responsibilities:
- Provides systems administration and systems operations support, including setting up user access, user profiles, backup and recovery, day-to-day computer systems operations.
- Perform software upgrades, apply patches, and provide customer interface to ensure requested changes are implemented, monitor computer workload trends and make adjustments to ensure optimum utilization of computer resources.
- Upkeep, configure, install and support the clients' network and coordinate the various systems. General Skills Experience at the specified experience level, setting up user access and user profiles, backup and recovery, and day-to-day computer systems operations
- Experience with one or more operating systems
- Experience with one or more hardware platforms
- Experience with information retrieval packages
- Experience with one or more communications protocols
- Experience with middleware and gateways
- Excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; and interpersonal skills A team player with a track record for meeting deadlines
Desirable Skills:
- Experience with distributed and networked systems
- Awareness of emerging IT trends
- Experience in one or more programming languages
- Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards
AI Disclaimer: Source Code may use artificial intelligence (AI) tools to assist in certain aspects of its recruiting and business operations.
Note: The higher end of the range is intended for absolutely exceptional candidates who meet all must-have requirements and most or all nice-to-have qualifications. The client will evaluate candidates based on both rate expectations and overall skill set when shortlisting.
INCORPORATED RATE RANGE (7.25 billable hours per day)
- $55.42/hr - $59.38/hr Inc.
T4 RATE RANGE (7.25 billable hours per day)
- $44.34/hr - $47.50/hr T4
Vacancy posted 1 day ago
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