senior application support specialist.

We are seeking a highly disciplined Senior Application Support Specialist to execute high-stakes data engineering, profile migration, and security governance tasks for a major provincial digital health integration initiative (OTNhub into One Access). In this role, you will perform repetitive, high-risk, record-by-record identity data modifications across up to 12 complex legacy systems. Operating under a strict zero-assumption framework, you will validate user accounts against college registries, implement Indigenous-centered data indicators, and decommission invalid records. This position demands absolute procedural compliance, flawless attention to detail, and a rigorous self-verification methodology.

Location: Toronto, ON (Hybrid - Private, secure home office with hard-wired internet required; otherwise 5 days onsite)

Duration: 12-month contract

Advantages
Critical Healthcare Impact: Drive the operational data readiness for a premier healthcare digital framework, simplifying practitioner workflows across the province.

Zero-Defect Operational Profile: Deepen your technical market value by mastering zero-trust, auditable registry data management practices.

Niche Identity Platform Specialization: Solidify your resume by executing high-governance identity access tasks using premium toolsets like Micro Focus NetIQ and BMC Helix.

Long-Term Contract Continuity: Secure a stable 12-month engagement with a rigorous, evaluation-driven onboarding path.

Responsibilities
Identity Migration & Account Governance: Review and audit published inactive data profiles, validating provider registrations against provincial registries and systematically decommissioning unauthorized clinical accounts.

Multi-System Data Synchronization: Manage and update multi-tier data attributes across 10 to 12 interconnected systems to ensure seamless data mapping between systems.

Indicator Framework Implementation: Support the deployment of a new Indigenous-led and Indigenous-centered indicator framework by carefully stripping legacy indicator flags and reapplying new baseline metrics.

Zero-Assumption Triage & Escalation: Proactively isolate data conflicts, ambiguous parameters, or edge cases, pausing operational pipelines immediately to formally escalate anomalies through defined workflows.

Record-Level Integrity Auditing: Execute precise, record-by-record structural modifications, carrying out strict verification routines before and after making account adjustments.

Identity Directory Administration: Administer enterprise identity permissions, security credential structures, and account data parameters within centralized management engines (NetIQ).

Ticketing Telemetry & Traceability: Document all data modifications, system escalations, and resolution paths within ITSM software (BMC Helix) to guarantee total compliance and auditability.

Security & Privacy Containment: Ensure all processing paths adhere to strict healthcare information privacy standards, information management rules, and data governance policies.

Qualifications
BMC Helix Infrastructure Literacy: 5+ years of progressive professional experience working natively inside BMC Helix platforms, covering custom‑built modules, backend data reviews, and ticketing workflows.

Identity Management Specialization: 5+ years of hands-on experience utilizing identity directories, specifically NetIQ platforms, to manage user access, credential lifetimes, and complex organizational entitlements.

Client Data System Competency: 5+ years of professional experience managing customer, product, and service records within large-scale custom software environments.

High-Discipline Record Processing: Proven experience executing high-risk, repetitive, record-by-record database or account changes with an established history of flawless accuracy and structured self-verification.

Strict Procedural Compliance: Demonstrated ability to follow detailed, documented execution scripts exactly as written without deviation, operating successfully inside environments where assumptions are not permitted.

Anomaly & Escalation Mastery: Proven background parsing complex datasets to isolate structural exceptions, systematically pausing production work to escalate discrepancies.

Telework & Infrastructure Setup: Possession of a completely private home office space (communal spaces are strictly prohibited) equipped with a hard-wired internet connection, along with a personal secondary monitor, external keyboard, and mouse.

Highly Desirable Assets:
Familiarity with Ontario healthcare technology platforms, regional clinical provider registries, or transfer payment tracking networks.

Strong baseline knowledge of health sector information privacy statutes, including PHIPA and FIPPA requirements.

Summary
If you're interested in the "Senior Application Support Specialist" role, we encourage you to apply online at Only qualified candidates will be contacted for the next steps. We look forward to hearing from you!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to View email address on randstad.com to ensure their ability to fully participate in the interview process.

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