Business Development Representative

RSL’S story:
Refrigerative Supply Limited is a family business owned by Alison Hamilton and Linda Gibbs. The business was founded by Peter Gibbs' and Alison Hamilton's parents, Jack and Elizabeth Gibbs. In 1949 they acquired the four-year-old Vancouver branch of an American-based company. From this modest beginning, the Company now has a Head Office in Burnaby, Nineteen Branches, and Four Distribution Centers spread across Western Canada. We are committed to remaining a family business and are proud to have the third generation working in the business. The company's mantra is to ‘inspire excellence and trust’ by providing creative solutions and unrivaled experiences, in-store and online, that make RSL the choice for customers, suppliers, and employees at every location. For more information, please visit:

RSL Mission
Our purpose is to provide the highest quality HVAC and Refrigeration experience in Canada.

RSL Vision
To be the environment that inspires excellence and trust within our community.

RSL Values
Gracious, Collaborative, Courageous, Innovative, Community Focused, and Exceptional Experience.

Great Place to Work
At RSL, we pride ourselves on fostering a dynamic and inclusive workplace culture. Our commitment to excellence and employee satisfaction has been recognized with the prestigious “ Great Place to Work ” certification for four consecutive years. This accolade reflects our dedication to creating an environment where every team member feels valued, supported, and empowered to achieve their best.

The Opportunity:

Scope of the position

The Business Development Representative will be responsible for promoting positive relationships with clients to assure procurement of future business and profitability.

Duties and Responsibilities

• Develop new customer accounts by cold-calling various locations within the designated areas.


• Establish systematic customer contact to provide ongoing information on new equipment and systems according to an approved schedule in consultation with the Branch manager.


• Visit and support new customer accounts.


• Develop multiple relationships with key players in customer operations.


• Perform market analysis to ascertain current opportunities and to identify customer needs and uses.


• Understand and implement marketing programs for the full range of products carried by Refrigerative Supply.


• Attend sales/product meetings and study and learn about new products.


• Keep catalogs up to date.


• Maintain sales volume and gross profit level at budgeted levels or better.


• Visit customers on-site to assist in troubleshooting, address concerns, and follow up on the progress of the job.


• Maintain records of sales, customer information, and requests.


• Collaborate with other staff to aid and support.


• Perform other duties as assigned or as required.

Skills and Qualifications

• Excellent customer service skills.


• 5+ years of experience in Commercial HVAC as well Commercial Refrigeration Sales.


• Must have or be able to obtain a valid Class 5 driver’s license.


• Demonstrates an understanding of effective selling methods.


• Strong understanding of Commercial HVAC and Refrigeration Systems, ability to demonstrate and discuss with customers.


• Have a working knowledge and complete understanding of how to process orders, quotes, credits, and backorders on the computer.


• Understands basic inventory, warehousing, and stocking procedures.


• Must be able to handle multiple tasks.


• Works easily with others in a high-paced work environment.


• Demonstrates effective communication skills (verbal, written, and listening).


• Be energetic and self-motivated.


• Always maintain a business-like manner.


• Dedicated to continuous improvement.


• Possesses basic Microsoft Office skills.

What we offer:

The target salary range for this position is $70,000 to $83,000 CAD . The pay range for this position is a general guideline only. The salary will depend on internal pay equity and the candidate's relevant skills, experience, qualifications, and job market data
It's not all about work. That's why we support and recognize our team members with a range of benefits:

• RSL is an entrepreneurial company - we don't micromanage.


• Embark on a continuous development journey. You have access to $3,500 annually to invest in your professional growth.


• Annual Bonus Program


• 3 weeks vacation


• 3 personal obligation days


• Wellness Account


• Stay healthy with our rich benefits package.


• Protect your future with our Pension plan.


• Access a 24/7 Employee Assistance Program.

Refrigerative Supply Limited is an equal opportunity employer. We prohibit discrimination based on age, colour, disability, national origin, race, religion, sex, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial, and local laws. We are also committed to creating and maintaining an inclusive and accessible workplace. We would like to thank all applicants for their interest; however, only those selected will be contacted.