Gestionnaire de cas bilingue /Bilingual Caseworker

Cencora seeks a bilingual caseworker to manage patient support and healthcare provider coordination services. The role involves administering case management protocols, maintaining program documentation, serving as primary contact for assigned patients, and participating in pharmaceutical market research initiatives.

Responsibilities

• Administer case management protocols including patient enrollment, clinical monitoring, and adverse event reporting
• Manage program files and documentation in program-specific database, ensuring accuracy and compliance
• Serve as primary contact for assigned patient caseloads and coordinate communication preferences
• Manage program phone line and conduct high-volume outbound calls for patient follow-up
• Participate in training new caseworkers and provide feedback on protocols and processes

Requirements

• High school diploma or GED/equivalent education
• Minimum two years experience in patient services, case coordination, or healthcare support
• Minimum one year customer service experience
• Fluent in French and English (bilingual required)
• Medical or pharmaceutical field experience preferred
• Certification in reimbursement support, patient access, or CRM systems preferred