Gestionnaire de Cas/Bilingual Caseworker

Cencora seeks a bilingual caseworker to provide first-line support for patient, provider, and human resources inquiries through their Innomar Strategies division. The role involves managing cases, resolving requests, and escalating complex issues while maintaining accurate documentation and customer communication.

Responsibilities

• Serve as first point of contact for calls, emails, and requests from associates, managers, and dependents
• Log inquiries and requests, document resolutions, and update records using case management tools
• Follow up with clients and conduct additional research as needed to resolve issues
• Provide accurate responses to routine human resources, system, and policy questions
• Escalate complex cases to appropriate level-two specialists or level-three center of excellence representatives

Requirements

• Minimum one year of customer service experience
• Bilingual proficiency in French and English
• Associate's degree or equivalent combination of education and experience
• Strong multitasking and attention to detail capabilities
• Proficiency with Microsoft Word, Excel, and Outlook
• Excellent problem-solving and interpersonal skills
• Experience in medical or pharmaceutical field preferred