Gestionnaire de Cas, Bilingue/Bilingual Caseworker

Cencora seeks a bilingual caseworker to manage patient support and pharmaceutical commercialization cases in Quebec, Canada. The role involves telephone support, case management protocols, data documentation, and coordination with healthcare providers and funding bodies.

Responsibilities

• Manage assigned patient cases and support projects
• Implement call-centre programs providing telephone support for funding, access, and compliance issues
• Administer case-management protocols including clinical monitoring, data collection, and adverse event reporting
• Document all activities in program-specific databases and provide feedback on protocols
• Participate in staff training and onboarding of new caseworkers

Requirements

• Associate degree or equivalent combination of education and experience in relevant field
• Minimum one year of customer service experience
• Bilingual French/English fluency
• Multitasking ability and strong attention to detail
• Proficiency with Microsoft Office applications
• Excellent written and oral communication skills
• Problem-solving and interpersonal skills