Gestionnaire de Cas, Bilingue/Bilingual Caseworker

Cencora seeks a bilingual caseworker to manage patient support and pharmaceutical commercialization cases in Quebec. The role involves administering case management protocols, providing telephone support for funding and access issues, documenting activities, and liaising with healthcare providers.

Responsibilities

• Manage assigned patient cases and projects according to company protocols
• Implement call-center programs providing telephone support for funding, access, and compliance inquiries
• Administer case-management protocols including clinical monitoring, data collection, patient follow-up, and adverse event reporting
• Document all activities in program-specific databases and maintain clear communication with managers and colleagues
• Participate in market research initiatives and specialized training for specific products or programs

Requirements

• Minimum one year customer service experience
• Bilingual French and English fluency required
• Associate degree or equivalent in business, accounting, sales, marketing, or computer sciences
• Proficiency with Word, Excel, and Outlook
• Strong attention to detail and problem-solving ability
• Ability to multitask and manage multiple cases
• Medical and pharmaceutical field experience preferred