Membership and Administrative Assistant

Job Responsibility: Position Membership and Administrative Assis Department Corporate Services - Finance Classification Level 2 Salary Our salaries generally range from $51,000 - $58,000 and are based on qualifications and experience Languages Bilingualism (English and French) is required Term Temporary Contract Location Hybrid (Ottawa) Background

The Federation of Canadian Municipalities (FCM) is the national voice of municipal governments, representing the interests of cities and communities with the federal government.

With over 2,000 members including Canada's largest cities, small urban and rural communities, and 20 provincial and territorial municipal associations, FCM represents over 90% of Canada's population. As the national voice of Canadian municipalities, FCM is an organization that strives to make the communities Canadians live in more prosperous, sustainable, and equitable.

FCM aspires to be an organization that is deeply respectful, collaborative, empowering and transparent in our work. As the national voice for Canada's local governments, FCM is committed to strengthening Canada by achieving results for Canadian communities and cities, and by sharing knowledge and experience on the world's stage, so that others may improve the quality of life in their communities. All leaders in the organization are expected to lead in a manner that embraces these values, the corporate culture and the passion for FCM's mission.

Major Purpose

The Membership and Administrative Assistant supports membership renewal, recruitment, and database management for Canadian municipalities while providing reception services for the main FCM phone number. The Assistant responds to inquiries received through the “Info”, “Membership” and “Reception” email inboxes and assists with general administrative duties.

The work at FCM includes FCM becoming an even more member-driven organization that balances the realization of its goals with a people-centered approach. The incumbent embodies FCM's commitment to being a healthy, diverse, inclusive and anti-racist organization. The Officer, will maintain the highest level of confidentiality, professionalism and exercise good judgment including the ability to escalate to management when help is required and being able to meet deadlines as set out by their direct manager within a fast-paced corporate environment.

Key Responsibilities

• Performs regular database content maintenance to ensure accuracy and integrity of data including ongoing updates of municipal contacts, membership status changes, new member data, etc.

• Supports the Member Relations Advisor with renewal/recruitment/ as required and ensures the integrity of Accounts.

• Fulfill member subscription requests to FCM newsletters.

• Performs a general reception role by answering the main FCM phone line and ensuring timely, courteous responses to emails to the “Info”, “Membership” and “Reception” email inboxes.

• Assists other team members and/or performs other duties as requested by the Member Relations Advisor.

• Assists with portal account creation and responds to basic Portal inquiries from Events and Programs by responding to or redirecting inquiries by phone or email.

Knowledge, Experience and Skills

• A combination of professional and lived experience and/or two years' experience in an administrative role would be an asset;

• Working knowledge of databases and contact management software;

• Working knowledge of Microsoft Office Suite (Outlook, Word, Excel - advanced knowledge of Excel would be considered an asset);

• Excellent data entry skills including speed and accuracy;

• Demonstrate attention to detail and quality assurance;

• Able to direct calls using a telephone system;

• Strong customer service, communication skills, and good judgment required to interact with members, FCM staff, and the public;

• Ability to organize, multi-task, and prioritize to coordinate a variety of daily responsibilities;

Language Requirements

• Bilingualism is required (written and spoken).

The benefits to joining the FCM team include summer hours (Fridays off between July 1st and Labour Day); office facilities located in the ByWard Market, FCM's commitment to employee development and a competitive range of employee benefits and services. FCM encourages flexible work arrangements to support the wellbeing and productivity of employees.

The Federation of Canadian Municipalities is committed to fostering an organizational culture that embraces equity, diversity, inclusion and belonging, where individuals from diverse racial and ethnic identities, nationalities, social economic status, sexual orientation, gender identity/expression and physical and mental abilities can thrive and be fully engaged at their best level.

FCM welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process.

The future of work at FCM includes a hybrid work model; therefore, this role will be a combination of virtual and on-site work. The successful candidate is required live in and be authorized to work in Canada. They are also required to be able to work from home/remotely, from within Canada.

For additional information on this posting, or for further information on FCM, access our website at Visit the careers section of our website to apply. The deadline for applications is September 3rd, 2024.

We thank all candidates for their interest; however, we will only contact those selected for an interview. All the applications will be kept on file for six months following the hiring.