Claims Administrative Assistant

Company: CGIC
Department: Claims
Employment Type: Regular Full-Time
Work Model: Office-Based
Language: Bilingualism in English and French is an asset.

The Opportunity:

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities.

Our Claims team aspires to create peace of mind for our clients and our communities. Our national team of knowledgeable and trusted professionals serve our clients with compassion. We are passionate about continuous improvement and operate with high-integrity, motivated by our desire to do the right thing for our clients.

How you will create impact:

• Performing administrative tasks, including payment assistance, claim file set up, word processing, database administration and report requests.


• Supporting the team by assigning and distributing new claims work, maintaining paper and electronic files and coordinating logistics of meetings and events.


• Providing telephone support and reception services as required, involving broad interaction with clients and colleagues.


• Assisting management with office space and equipment activities, tasks associated with new employees and other projects as assigned.

To join our team:

• You have one year of related business administrative experience.


• You have completed post-secondary education in insurance, risk management or a related discipline.


• You have or are working towards the Chartered Insurance Professional (CIP) designation.


• You have basic knowledge of insurance and/or claims processes.

How you will succeed:

• You influence change and are committed to continuous improvement, in order to exceed client expectations.


• You leverage critical thinking skills to identify problems and proactively propose solutions.


• Your strong communication skills allow you to clearly convey messages.


• You’re an effective team player who shares knowledge to support our peers.

What you need to know:

• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.

What’s in it for you?

• Training and development opportunities to grow your career.


• Flexible work options and paid time off to support your personal and family needs.


• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.


• Paid volunteer days to give back to your community.


• In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.

Salary information : ​

Expected Salary range : CAD $37,080 to 61,800.00

  The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.

Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.