Travel Administrator

Job Responsibility:

CAA North & East Ontario's success depends on great people. If you are ready for the challenge, find your job here.

CAA North & East Ontario offers a wide range of career opportunities in our Head Office / Administration Center (Finance, IT, Marketing etc); our award winning Call Centers; Emergency Roadside Assistance and our full service CAA Stores. We are an equal opportunity employer with some excellent benefits.

Why work with us?

• We help people develop their professional interests and support career development within the Club
• We pay 100% of the individual full time employee premium for health/dental/insurance plan coverage* (* for employees working a minimum of 30 hours a week for a minimum of one calendar year)
• Generous paid time off policies
• Defined Contribution Pension Plan
• Our members are the best, and all our full time staff are members! (* for employees working a minimum of 30 hours a week for a minimum of one calendar year)
• We do good things for people. As a not for profit, we advocate for passenger rights and safety on the roads. We sponsor car seat clinics; offer free battery tests and a host of other member services.
• We offer Educational Travel Tours (familiarization trips) to our travel employees.
• Generous discounts on merchandise sold in stores and applicable discounts on travel.
• You will not be bored! We are a medium sized employer (less than 200 employees) who do a lot of interesting things. That means our employees are empowered to ask questions & provide input and we can act on it quickly.

Job Title: Travel Administrator

Location: HYBRID: Work-From-Home / Ottawa-area CAA Travel Stores

Job Overview:

The Travel Administrator plays a vital role in ensuring smooth travel operations by completing invoices within 1 business day, maintaining accurate records, and adhering to TICO (Travel Industry Council of Ontario) regulations and CAANEO paperless invoicing guidelines. Their meticulous approach to trip inbox management, GDS queues, and CAA Vacations® files is essential in providing outstanding customer service and maximizing member-exclusive benefits.

The Travel Administrator collaborates with the Supervisor, Travel Operations to develop and maintain quick reference guides and assist in associate training, fostering a culture of continuous improvement. Their excellent organizational skills and ability to handle tight deadlines and conflicting priorities contribute to the efficiency of our travel processes.

The Travel Administrator possesses a high school diploma and preferably holds a Travel Agency Certification from a recognized institution. TICO certification is required to comply with industry regulations. Their proficiency with Microsoft Product Suite, presentation software, and electronic communication tools is crucial in managing various travel-related tasks.

Responsibilities:

Invoicing Support:

• Assist store Travel Consultants by completing invoices within 1 business day while adhering to TICO regulations and following CAANEO paperless invoicing and filing systems.
• Ensure accuracy and efficiency in the invoicing process to enhance customer satisfaction.

Trip Inbox Management:

• Regularly maintain and review Store Trip Inbox reports to promptly process invoices from GDS, Orion, TST, and partner bookings.
• Prioritize and handle tasks in a timely manner to ensure smooth travel operations.

CAA Vacations® File Review:

• Thoroughly review all travel files to verify accurate booking and identification of CAA Vacations® files.
• Ensure all Member-exclusive benefit opportunities are properly utilized.

Commission Adjustments:

• Monitor and handle commission adjustments received from Finance and Travel AR, ensuring meticulous tracking and processing.

AXIS Diary Tasks:

• Maintain and update AXIS Diary tasks for the store, coordinating with team members to ensure timely task completion.

Quick Reference Guides and Training:

• Collaborate with the Supervisor, Travel Operations, in creating and maintaining Quick Reference Guides for store associates' training and continuous improvement.

Partner Terms and Conditions:

• Annually update all partner electronic Terms and Conditions, ensuring they are emailed with all invoices in compliance with TICO and Orion regulations.

Requirements: The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Certification:

• High School Diploma or equivalent.
• Travel Agency Certification from a recognized institution is an asset
• TICO certification is required or must be attained within the 3-month probationary period.

Technical Skills:

• Proficient in Microsoft Product Suite (e.g., Word, Excel, PowerPoint)
• Skilled in presentation software and electronic communication tools
• Familiarity with GDS (Global Distribution Systems) and travel booking platforms

Personal Attributes:

• Detail-oriented and accuracy-driven
• Excellent written and verbal communication skills
• Ability to work effectively in a team environment
• Demonstrated ability to meet tight deadlines and manage conflicting priorities
• Self-motivated with the ability to work with minimal supervision
• Capable of working from home and non-conventional hours when required

Other Requirements:

• Reliable internet connection
• Ability to reliably commute to and from assigned CAA Travel Stores, as required

Compensation

• Salary: $41,600
• Health & Dental Benefits
• Pension Plan
• 3 Weeks Vacation
• CAA Membership

Employment is contingent on a satisfactory Criminal Background Check and references.

Job applicants who have disabilities shall be provided with reasonable accommodation throughout the recruiting process.

Apply to: View email address on ca.edajobs.com