Senior Business Analyst

Job Description

Insight Global is looking for a Business Analyst to join a leading courier and logistics client located in Mississauga. This is a hybrid role and requires 2-3 days/week on site.

Our client is undertaking a major transformation of its Online Shipping Channel (E‑Ship Online – ESO) as part of its broader Shipping Channels modernization program. The Senior Business Analyst plays a critical role in enabling this transformation by translating customer, business, and operational needs into clear, actionable requirements that support a unified, API‑first, scalable shipping platform across Retail, SMB, Enterprise, and Internal users.

This is a senior, delivery‑embedded role requiring strong analytical leadership, deep understanding of digital channel transformation, and the ability to work effectively across Product, Architecture, Engineering, QA, Commercial, and Operations teams.

Key Responsibilities:

Customer & Channel Strategy Enablement

• Elicit, analyze, and translate business needs across multiple ESO customer segments (Retail, SOHO, SMB, Enterprise, Internal users) into differentiated workflows, features, and controls 1 2
• Ensure requirements support Purolator’s vision of a single, unified, customer‑centric online shipping experience that replaces fragmented legacy channels 3 4
• Balance usability, administrative control, and scalability in solution design to drive adoption and operational efficiency

Transformation & Future‑State Requirements Leadership

• Lead requirements definition for legacy‑to‑future state transformation, including consolidation of all channels related shipping capabilities
• Decompose complex transformation initiatives into clear epics, features, and acceptance criteria aligned to phased delivery and funding models
• Define business outcomes (e.g., onboarding efficiency, cost‑to‑serve reduction, reliability improvements), not just functional requirements 5

API & Integration‑Aware Business Analysis

• Define business requirements for API‑based and integration‑driven capabilities, including REST & SOAP APIs, partner integrations, and enterprise workflows
• Collaborate closely with Architecture and Engineering teams to ensure business intent is preserved in microservices‑based designs
• Support transition away from SOAP and file‑based integrations toward modern, scalable API models

Agile Delivery & POD Engagement

• Actively support Scrum‑based delivery teams through backlog refinement, sprint planning, reviews, and release readiness activities
• Partner with Product Owners to prioritize scope, manage dependencies, and support incremental releases across ESO phases
• Participate in daily touchpoints and cross‑POD forums to ensure alignment and timely issue resolution

Non‑Functional & Performance Requirements Ownership

• Define and validate non‑functional requirements including performance, scalability, resilience, and reliability for high‑volume shipping scenarios.
• Support UAT, performance testing, and readiness assessments to ensure ESO meets real‑world shipping demands
• Collaborate with QA and Technology teams to ensure acceptance criteria reflect operational and customer expectations

Stakeholder Communication & Change Enablement

• Translate complex technical and delivery concepts into clear, business‑focused narratives for Commercial, Retail, Customer Care, and Leadership audiences
• Support business cases, investment proposals, and benefits articulation for ESO initiatives
• Identify business risks, dependencies, and change impacts associated with channel consolidation and modernization

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on ca.talent.com learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

• 5-8 years of experience as a Business Analyst in large‑scale digital, platform, or channel transformation initiatives
• Proven experience working on customer‑facing web applications or digital platforms with multiple user segments
• Strong experience supporting Agile / Scrum delivery teams in an enterprise environment

Technical & Analytical Skills

Strong understanding of API‑driven architectures, system integrations, and modern digital platforms (business‑level, not solution design)

Experience defining complex functional and non‑functional requirements for high‑volume, mission‑critical systems

Ability to analyze legacy systems and translate them into future‑state capabilities

• Demonstrated ability to influence and collaborate across Product, Engineering, Architecture, QA, and Business teams
• Strong written and verbal communication skills, with experience supporting executive‑level discussions
• Comfortable operating in environments with evolving scope, incomplete information, and phased funding - Experience in logistics, shipping, supply chain, or e‑commerce platforms
• Experience supporting API portals, enterprise integrations, or partner onboarding
• Exposure to large‑scale channel consolidation or legacy modernization programs