Manager, eCommerce Inventory & Order Management (Toronto)

What You'll Do

We are seeking a strategic and results-driven Product Manager, Inventory & Order Management to lead a high-performing team responsible for delivering innovative, scalable solutions across eCommerce fulfillment. This role owns the end-to-end product lifecycle, from vision and roadmap through delivery and performance optimization—ensuring our inventory and order management capabilities drive customer value, operational efficiency, and business growth.

Product Strategy & Vision

Define and own the product vision, strategy, and multi-year roadmap for inventory and order management capabilities. Identify opportunities to improve product availability, fulfillment speed, and customer experience. Align product direction to enterprise priorities, financial goals, and customer needs. Translate business problems into clear product value propositions and prioritized outcomes.

Team Leadership & Development

Lead and develop a team of Associate Product Managers. Provide coaching, direction, and prioritization guidance to ensure robust product execution. Foster a culture of accountability, ownership, and continuous improvement. Partner closely with Product Owners, business stakeholders, and cross-functional leaders to deliver outcomes.

Product Development & Delivery

Oversee the end-to-end product lifecycle, from ideation through delivery and optimization. Drive development of solutions across:

• Inventory availability and visibility
• Order orchestration and fulfillment optimization
• Automated ordering, split shipment reduction, and DC utilization

Identify and remove bottlenecks to improve speed, quality, and scalability of delivery.

Value Definition & Business Impact

Clearly define expected business value, customer impact, and ROI for all initiatives. Define, track, and report on key performance indicators (KPIs) tied to product success. Partner with Finance and stakeholders to ensure financial integrity and cost visibility across initiatives. Hold the team accountable for delivering measurable business value.

Continuous Improvement & Innovation

Identify emerging trends, technologies, and opportunities in eCommerce fulfillment and inventory management. Drive ongoing improvements to processes, tools, and product capabilities. Champion a customer‑first, data‑driven mindset across the product team. Lead and support teams in adopting AI‑enabled practices to build confidence and capability.

What You Bring

• 5+ years of experience in Product Management, ideally in eCommerce, retail, or supply chain domains
• Proven experience leading teams and delivering complex digital products
• Strong understanding of inventory management, order orchestration, and fulfillment operations
• Demonstrated ability to define strategy and deliver measurable business outcomes
• Advanced analytical skills with experience using data to drive decision‑making
• Excellent stakeholder management and communication skills
• Demonstrated AI mindset, with the ability to incorporate AI tools and capabilities into daily product management practices to drive productivity, insight generation, and decision‑making
• Experience or strong interest in leveraging AI to improve ways of working (e.g., accelerating analysis, enhancing requirements, automating workflows, improving communication)
• Curiosity and adaptability in exploring emerging technologies, with a focus on practical application and measurable impact
• Exceptional communication and collaboration skills
• Detail‑oriented with a strong focus on accuracy and financial integrity
• Familiarity with financial modeling and budgeting processes
• Relevant certifications (e.g., Agile, PMP, AI) are a plus

Benefits

• Comprehensive benefits and retirement programs
• Performance incentives
• Continuing Education Programs
• Other perks to support your well‑being
• Career growth opportunities and product discounts

Compensation

Broadband Salary Range: $79,000 – $131,000 CAD. Our typical hiring range is between $79,000 and $110,000. Salary decisions are also dependent on experience, industry benchmarks, internal equity and other role‑specific requirements.

Equal Opportunity Employer

We may use artificial intelligence tools as part of our recruitment process to assist in the initial screening of resumes. All hiring decisions, including candidate evaluation, selection, and disposition, are made by human recruiters.

Our Commitment to Diversity, Inclusion and Belonging

We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification.

Accommodations

We welcome and encourage candidates from equity‑seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.