Director of Project Management (Toronto)

Company Name: Coegi

Job Title: Director Project Management

Location: Toronto, ON (Hybrid)

Salary: $110,000 - $143,000

Coegi is a marketing force multiplier built on collaboration, innovation, and data‑driven agility. We integrate directly into the businesses we support, acting as a true strategic partner focused on sustainable growth, measurable outcomes, and long‑term brand success.

Responsibilities

• Own and evolve Coegi's project management methodology, including standards, templates, OPAs, and quality benchmarks.
• Head the day‑to‑day operations of Coegi's Project Management Office, partnering with leadership to provide resources, guidance, and governance to Project Managers at every level, while simplifying or removing unnecessary processes.
• Directly supervise the Associate Director of Project Management and Project Management Supervisors; indirectly oversee the full Project Management team.
• Own the department's Growth Tracker system, career‑path framework, and individual development planning.
• Partner with HR and leadership on hiring, performance reviews, 9‑box evaluation, PIPs, and the department's high‑potential retention goal.
• Serve as the expert‑level Project Management lead on selected enterprise flagship accounts, personally managing processes, systems, contracts, and senior cross‑functional relationships.
• Use front‑line experience to pressure‑test PMO standards and surface insights for the broader department.
• Own the framework for how Coegi serves accounts without a dedicated Project Manager, defining standards for order processing, ad‑hoc project support, and billing oversight; collaborate on resource model and escalation paths; analyze patterns and recommend when an unassigned account warrants dedicated staffing or a process change.
• Partner with leadership and the Data & Technology team to monitor account profitability, billable‑hour compliance, retainer and contract terms, and margin health across the portfolio.
• Own the Project Management contribution to Coegi's billing process and support the 2026 transition toward value‑based billing by developing the PM‑side framework, templates, and operational model for pilot accounts.
• Serve as the senior Project Management voice in cross‑departmental forums with Client Engagement, Digital Operations, Data & Technology, Marketing & Innovation, HR, and Sales.
• Lead coordination of enterprise client onboarding, sister‑agency collaboration with True Media and Swell, and project management of leadership strategic initiatives.
• Own the AI strategy for the Project Management function in partnership with Marketing & Innovation, setting the annual roadmap for Claude‑powered skills and other AI‑enabled workflows; measure adoption and hours saved across the team; report impact to leadership; integrate AI fluency into hiring.
• Set the annual departmental training roadmap in coordination with the Associate Director and Supervisors, including planned skill trainings, work showcases, and ASAP retrainings; ensure training reinforces both technical expertise and the eight high‑performer traits.
• Lead change management for new processes, technologies, and organizational transitions within the Project Management function.
• Conduct regular reviews of process and operational data to identify opportunities for improved workflow, resource utilization, and profitability, and translate those insights into prioritized department projects.
• Own delivery of Project Management's contribution to Business Operations' cascading goals in HiBob, including time‑tracking compliance (95%+), Asana and Slack workflow optimization, AI adoption, and high‑potential retention.
• Provide monthly updates to the leadership team on status, risks, and mitigation plans.

Qualifications

• Strong working knowledge of Coegi's paid media ecosystem (The Trade Desk, DV360, Google Ads, Meta, LinkedIn) and of project management, time‑tracking, and reporting tools (Asana, Harvest, Google Workspace, Slack).
• Demonstrated experience setting AI strategy for a team or function, including agency‑supported AI tools such as Claude; comfort measuring AI adoption and impact.
• Demonstrated experience managing department‑level financials, including billable hours, retainer management, contract terms, and account profitability.
• Comfort with value‑based billing concepts.
• Exceptional written, verbal, and presentation communication skills.
• Proven ability to lead cross‑functional initiatives and manage organizational change.
• PMP certification required, or in‑progress within the first twelve months of the role.
• Bachelor's degree from a four‑year college or university, with a concentration in marketing, communication, business, or advertising preferred; or equivalent professional experience.
• Seven or more years of progressive project management experience, preferably within a digital media or digital advertising agency, including at least three years in a people‑management role with direct responsibility for hiring, performance management, and career development.

Coegi Way Alignment

• Identity: People‑Centered, Pride and Passion, Balance, Expertise with Empathy—build a strong, trust‑based partnership with the client and a supportive collaboration culture across the dedicated account team.
• Evolution: Embraces AI as a force multiplier; challenges the status quo; scales what works—champion adoption of AI‑driven knowledge management, account operations, and media intelligence within a regulated pharma context.
• Unity: Breaks down silos; creates unified processes; co‑creates with clients—connect U.S. and Canadian team workflows, partner closely with sister agencies, and ensure one seamless Coegi experience for the client.
• Impact: Drives measurable business results; builds lasting partnerships—accountable for account performance, client satisfaction, and renewal positioning.
• Prosperity: Delivers measurable growth for business, clients, and people—own retainer health for the account and contribute to longer‑term Canadian portfolio growth.

Equal Opportunity Employer

Coegi is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive setting for all.

Notes

The above job description is not intended to be an all‑inclusive list of duties and standards of the position. Responsibilities may change, or new ones may be assigned at any time with or without notice.