Assistant Store Manager (Toronto)

About the Role

The Assistant Store Manager works with the Store Operator to provide and communicate strategic direction and vision that has been customized for the local market. The role includes coaching, motivating, and developing Department Managers to foster customer loyalty, fulfill customer needs, and actively contribute to a total store environment of employee and customer engagement. Responsibilities also include supporting the fiscal operation of the store, managing budgets, labour costs, inventory control, product presentation, and merchandising while adhering to all protocols, procedures, policies, and other programs and initiatives.

People Leadership

• Create a coaching and development culture for all store employees that embraces a passion for food
• Oversee recruitment, succession planning, orientation, training, performance management and compensation, as required
• Manage store operations in the absence of the Store Operator
• Communicate operational requirements, operational changes and store vision throughout the store

Customer Offering

• Understand and respond to local market needs and competition
• Ensure superior execution of the retail commercial programs and provide feedback and recommendations to appropriate parties
• Role model, coach and reinforce customer service expectations
• Ensure community presence by hosting or supporting community events with store management and partners
• Create a shopping experience that engages customers to enhance loyalty, sales and profit

Policy & Regulatory Adherence

• Ensure all applicable company policies and procedures are communicated and adhered to by store employees
• Implement and maintain Occupational Health & Safety, Food Safety and other regulatory requirements and procedures

Financial

• Support the Store Operator to plan and execute efficient operation to achieve all financial targets and deliver on budgeted KPIs
• Manage training budget for the store as required

Personal / Professional Development

• Thoroughly understand all relevant company programs
• Attend training as required
• Maintain knowledge of current industry trends
• Keep up to date on local competitor activity and make recommendations on internal pricing, promotions and product policies

Employee Engagement

• Be known as the employer of choice by actively supporting an environment of employee engagement
• Initiate, support, participate and lead community and charitable events and activities

Other Duties

• Order equipment and EMR
• Coordinate maintenance of store equipment and repairs as requested by the company

What You Have to Offer

• Above average oral and written communication skills
• Full knowledge of retail operations and skills
• Proficient use of Microsoft Office Suite
• Working knowledge of SAP
• High School Diploma
• Three to five years experience as a Department Manager

Benefits

• Competitive Benefits Package including health and dental coverage, life insurance and accidental death and dismemberment insurance
• Access to Virtual Health Care Platform and Employee and Family Assistance Program
• A retirement and savings plan that helps build and add value to your savings
• 10% in store discount at our participating banners and access to a wide range of discount programs
• Learning and Development Resources to fuel your professional growth
• Paid vacation, eligible after a set number of hours or days worked

Accessibility and Accommodation

We are committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.

Successful candidates will be required to provide documentation to prove their legal ability to work in the position during the onboarding process. Documentation will be assessed by the employer prior to commencement of work.