event desktop support technician.

Our client, a prominent financial institution based in Montreal, is seeking an Event & Desktop Support Technician. In this versatile position, you will blend hands-on VIP user support with the technical orchestration of corporate events and conferences. This is an excellent opportunity for a service-minded IT specialist who thrives in high-visibility environments and enjoys working with modern collaboration technologies.

Advantages
Work in a sophisticated, top-tier corporate facility located in downtown Montreal.

Exposure to state-of-the-art audiovisual and workplace technologies.

Dynamic, team-oriented culture with ongoing professional growth opportunities.

High-impact role combining technical troubleshooting, event execution, and IT infrastructure support.

Responsibilities
Event & AV Management: Oversee the technical setup and live execution of corporate events, interactive webcasts, and high-profile videoconferences.

Technical Assistance: Deliver exceptional remote, phone, and in-person support to internal users, including executive management, for hardware and software issues.

Hardware & Systems Maintenance: Deploy, configure, troubleshoot, and repair workstations, mobile devices, peripherals, and meeting room AV gear.

Ticketing & Incident Management: Log, track, resolve, and escalate service requests accurately within the ticketing system while maintaining operational documentation.

Critical Incident Response: Act promptly during major system outages or urgent operational disruptions to restore service seamlessly.

Continuous Improvement: Participate in software distribution activities and contribute to ongoing IT infrastructure and service delivery projects.

Qualifications
Education: Diploma of College Studies (DEC) or equivalent formal training in Information Technology.

Experience: 3 to 5 years of experience in a desktop, audiovisual, or technical support function.

Technical Proficiency: Strong command of Windows 11 and Microsoft 365. Solid hands-on experience with modern AV setups and platforms such as Microsoft Teams, Zoom, and WebEx.

Key Competencies: Dedicated customer service approach, outstanding interpersonal skills, methodical problem-solving ability, and composure under tight deadlines.

Physical Capability: Ability to move, configure, and install IT and AV hardware as needed.

Our client operates in Canada. The company takes all reasonable steps to limit the number of positions in Quebec that require knowledge of a language other than French, and only requires it when necessary and its existing bilingual employees are unable to perform these duties. Based on an assessment conducted by our client, it has been determined that this position requires candidates to be fluent in English (both spoken and written). In particular, this position will require the employee to interact with centralized internal departments (e.g., Operations / HR / Finance / Legal / Contracts / Sales) that support the organization in Canada and that do not speak French.

Summary
Location: Montreal, QC

Job Type: Full-time

Industry: Financial Services / Information Technology

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to View email address on randstad.com to ensure their ability to fully participate in the interview process. show more