Technical Support and Event Operations Coordinator

Work Location

• Team primarily based in the Greater Montreal area; the position is 100% remote
• On-site presence is required at events throughout Quebec, sometimes very early in the morning, in the evening or on weekends, and may involve several consecutive days.

About PairConnex

PairConnex is an innovative Quebec-based technology company that develops and delivers an all-in-one event platform. Our clients include event planners, event agencies, associations, industry groups and professional regulatory bodies. We provide an integrated technology solution for managing events from planning through execution, helping deliver an optimal event experience. Our dynamic team continues to grow, and we are looking for talented, versatile people to join us during this exciting stage of growth.

As part of its growth, PairConnex is looking for a resourceful, versatile and committed person who enjoys learning, solving problems and making a concrete contribution to the success of our clients' events.

Reporting to the Director of Operations, the successful candidate will work closely with the project managers and the development team.

The primary responsibility of this role is to support the team at client events. The successful candidate will help install and configure technology equipment, train organizing teams and provide on-site technical support. Between events, they will assist clients, provide customer service and contribute to quality assurance testing for the PairConnex platform.

The role has three main components:

• Install and configure technology equipment at event check-in stations, including thermal printers and laptops, and provide on-site technical support;
• Guide clients through the configuration and use of the platform;
• Participate in quality assurance testing and the continuous improvement of the PairConnex platform.

Main Responsibilities

Technology Deployment and Event Support

• Travel to event venues to support clients.
• Assist with the setup and preparation of event check-in stations.
• Install and configure the laptops and thermal printers used to print badges.
• Verify that all equipment and technology tools are working properly before participants arrive.
• Train organizing teams on badge printing.
• Train organizing teams to use the PairConnex application for access control.
• Provide technical support and customer service to participants at the event support desk.
• Help participants use the PairConnex mobile application and resolve any issues they encounter.
• Respond quickly and calmly when unexpected technical issues arise.
• Document issues, observations and feedback gathered on site.
• Share findings and improvement opportunities arising from the on-site event experience with the team.

Client Support and Guidance

• Respond to support requests received by email or telephone and complete the necessary follow-ups.
• Answer client questions about using the administration console when a project manager is unavailable, with support from an experienced team member as needed.
• Participate in virtual meetings, as needed, to guide clients in using the platform and resolve any issues they encounter.
• Collaborate with project managers to support the preparation and delivery of events.
• Provide professional, reassuring support to clients and partners in Quebec and abroad.

Quality Assurance and Platform Improvement

• Perform quality assurance testing for new features and updates to the mobile application and administration console.
• Identify, reproduce and clearly document any issues encountered.
• Act as a liaison between the needs expressed by clients, project managers and the development team.
• Validate fixes before they are released to production.
• Gather client feedback and recommend improvements.
• Contribute to the evolution of the tools, processes and user experience.

Candidate Profile

The ideal candidate is, above all, resourceful, versatile and committed. They may not have performed every duty associated with the role before, but they learn quickly, actively seek solutions and take initiative when unexpected situations arise.

The following qualities and skills are required:

• A high degree of autonomy and initiative.
• Curiosity and a strong interest in technology.
• Ability to quickly learn new software and understand its various features.
• Excellent problem-solving skills.
• Ability to remain calm and effective in a fast-paced event environment.
• Excellent organizational skills and the ability to manage multiple priorities simultaneously.
• Thoroughness and attention to detail.
• Ability to communicate technical information in a simple and accessible manner.
• Excellent customer service skills.
• Professionalism, punctuality and reliability.
• Team spirit and the ability to collaborate with a variety of stakeholders.
• Willingness to step outside their comfort zone and adapt to a variety of situations.
• Commitment to client satisfaction and event success.

Requirements

• Excellent command of both English and French, spoken and written. While day-to-day internal operations are conducted in French, the successful candidate will regularly provide support in English to clients and partners outside Quebec.
• Proficiency with Windows and Microsoft 365, including Outlook, Word, Excel, PowerPoint and Teams.
• Comfortable using mobile devices and iOS and Android applications.
• Ability to quickly learn how to use new software, equipment and applications.
• Ability to travel frequently to event venues throughout Quebec.
• Availability to work evenings, early mornings or weekends, depending on the event schedule.
• Availability for multi-day travel.
• Valid driver's licence and access to a vehicle.

Assets

• Experience in customer service or technical support.
• Experience in event planning.
• Experience working with technology.
• Experience working with international clients or partners.
• Familiarity with PairConnex, Jira or Confluence.

Employment Conditions

• Fixed-term contract through December 18, 2026, with the possibility of renewal.
• Start date no later than August 31, 2026.
• 40-hour workweek.
• Regular working hours are performed remotely, generally from 9:00 a.m. to 5:00 p.m.
• Variable schedule during events, which may include early morning departures, evenings and weekends.
• All hours worked outside normal office hours are paid at time and a half.
• Salary commensurate with experience.
• Remote work between events.
• Travel expenses reimbursed in accordance with company policy.
• Laptop and work accessories provided.
• In-person team meetings as needed.
• Dynamic, relaxed and collaborative work environment.
• Opportunity to make a concrete contribution to the growth of a Quebec-based technology company.

How to Apply

Interested candidates are invited to send their resume to ***email_hidden*** , using the following subject line:

Application - Technical Support and Event Operations Coordinator

Candidates may also include a brief introduction explaining their interest in the position and how their profile aligns with the qualities we are seeking.