Billing Specialist

Who We Are: SOCi is the leader in AI-powered marketing solutions for multi-location businesses. With its proprietary Genius AI™ and suite of Genius Agents™, SOCi provides a first-of-its-kind, AI-powered digital workforce capable of handling the workload of 1,000 local marketers™, empowering brands to achieve unmatched digital visibility, strengthen customer engagement, and scale faster than ever before. SOCi is recognized by Fast Company as one of the World's Most Innovative Companies, and is trusted by nearly 1,000 top brands—including Ford, Ace Hardware, Kumon, Liberty Tax, and more—to automate and optimize local marketing tasks across all locations. Founded in 2012 and backed by leading strategic investors, SOCi is transforming how multi-location brands manage and scale their marketing efforts. You can view our Awards and Accolades here ! Position Summary The Billing Specialist is responsible for managing the day-to-day billing operations within a fast paced SaaS environment, ensuring invoices are prepared accurately, processed on schedule, and delivered through the appropriate customer portals. This role plays a key part in maintaining strong relationships with customers by providing accurate invoices, timely communication, resolving billing inquiries, and supporting the cancellation and credit processes. The Billing Specialist must demonstrate exceptional attention to detail, strong organizational skills, and a proactive approach to cross-departmental collaboration with Accounting, Customer Success, AR, and Sales teams. Success in this position is defined by accuracy, responsiveness, and reliability in maintaining the integrity of the company’s billing operations and financial records. Key Responsibilities Invoice Preparation & Processing - Generate and review invoices for new, recurring, and adjusted customer contracts in alignment with company policies. - Upload invoices to customer portals accurately and in accordance with specific customer formatting requirements. - Process billing adjustments, credits, and cancellations with appropriate supporting documentation. - Monitor billing schedules to ensure invoices are issued on time and reflect correct pricing, terms, and usage details.

Customer Communication & Support - Serve as the primary point of contact for customer billing inquiries and requests for clarification. - Respond promptly and professionally to internal and external questions related to invoices, payment status, and account activity. - Support customer cancellations by verifying final balances, issuing credits as applicable, and confirming final invoice processing. - Provide clear communication regarding billing cycles, changes, or discrepancies to ensure customer satisfaction and transparency. System Management & Documentation - Utilize systems including Maxio, Salesforce (SFDC), and NetSuite for contract management, billing creation, and financial reporting. - Maintain organized and accurate billing records to support financial audits and month end close activities. - Ensure documentation is updated and consistent across systems for all billing-related transactions. - Assist with identifying process inefficiencies and contribute to ongoing system and workflow improvements. Internal Collaboration - Work closely with Customer Success, Sales, AR, and Revenue teams to verify contract accuracy, pricing terms, and service details prior to invoicing. - Coordinate with the Accounts Receivable team to support payment application, dispute resolution, and collections follow-up. - Communicate proactively with internal stakeholders to ensure billing alignment and proper handling of special requests or escalations. - Participate in team meetings and support billing initiatives and projects as assigned by leadership.