Account Specialist (Remote)

Job Responsibility: Stella-Jones is North America's leading producer of industrial pressure-treated wood products. Responding to the vital infrastructure needs of our economy, we manufacture and distribute railway ties, utility poles, residential lumber and industrial wood products across the continent. The Company's common shares are listed on the Toronto Stock Exchange (TSX: SJ). Stella-Jones recruits team members who embody our core values and desire an environment where growth is inspired, dedication is recognized, and achievement is rewarded. Our ever- expanding footprint provides a great prospect for career advancement as we seek to develop our emerging leaders. As an Account Specialist, you will provide the highest level customer service to customers by collaboratively working with Sales team. This role is primarily responsible for supporting Sales team with quotes, scheduling and order entry and other transactions for assigned region. More specifically, you will:

• Accurately enter and review quotes and sales orders.
• Enter customer and sales input into processing system.
• Assist customers and other staff by answering questions related to accounts, products, procedures, and services.
• Support preparation of documents for annual contract renewals and price adjustments.
• Ensure all proper paperwork is filed in customer folders to meet department policy.
• Support the preparation and submission of RFQ's, RFP's, other formal quotations, and bids as requested by the customers.
• Support the preparation of monthly statistics on customer sales activity and performance; produces charts and graphs as required.
• Support invoicing customers, invoicing freight, and matching records for payment.
• Develop and maintains detailed written desk instructions covering all major responsibilities.
• Provide departmental clerical support.
• May perform additional clerical responsibilities including mail distribution, filing, and general administrative tasks.
• Need to be available to receive calls and work additional hours and/or weekends to provide customer emergency response coverage, as required.
• May occasionally be required to attend customer service events and field calls with limited overnight travel.
• Provides clerical support for the Sales Directors, Regional Sales Managers, and other Sales Team members as required.
• Participate and contributes to company safety program.
• Perform other related duties as C.
• Accurately enters and reviews quotes and sales orders within 24 hours.
• Enters customer and sales input into processing system according to company procedures.
• Assists customers and other staff by answering questions related to accounts, products, procedures, and services.
• Supports preparation of documents for annual contract renewals and price adjustments.
• Ensures all proper paperwork is filed in customer folders to meet department policy.
• Supports the preparation and submission of RFQ's, RFP's, other formal quotations, and bids as requested by the customers.
• Supports the preparation of monthly statistics on customer sales activity and performance; produces charts and graphs as required.
• Supports invoicing customers, invoicing freight, and matching records for payment.
• Develops and maintains detailed written desk instructions covering all major responsibilities.
• Provides departmental clerical support.
• May assist in inventory support including participating in physical inventory.
• May perform additional clerical responsibilities including mail distribution, filing, and general administrative tasks.
• Need to be available to receive calls and work additional hours and/or weekends to provide customer emergency response coverage, as required.
• Provides back-up support to other customer service team members on telephone coverage, quotation/order entry processes, copying, and filing.
• May occasionally be required to attend customer service events and field calls with limited overnight travel.
• Provides clerical support for the Sales Directors, Regional Sales Managers, and other Sales Team members as required.
• Participates and contributes to company safety program.
• Performs other related duties as assigned.

Qualifications:

• College diploma or a combination of education and experience.
• Minimum 2 years of related experience.
• Proficiency in English, spoken and written.
• Proficient in Microsoft Office.
• Strong organizational skills, proactive attitude with exceptional attention to detail.
• Capability to multi-task and work under pressure of deadlines
• Demonstrated ability to review RFP's and to identify business issues
• Ability to build strong working relationships and have an excellent customer service record.
• Industrial wood Industry experience preferred.
• SAP experience preferred

As a Stella-Jones employee, you will enjoy access to excellent benefits and incentives, including:

• Extended health and dental coverage
• Life insurance and accidental death & dismemberment (AD&D)
• Short-Term and Long-Term disability coverage
• Competitive compensation
• Annual Profit Share Program
• Retirement program (RRSP) with generous Company match (150% of employee's 4% contribution)
• Company Share Purchase Program with 10% Company contribution match
• Career advancement opportunities

Stella-Jones is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, provincial, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Stella-Jones makes hiring decisions based solely on qualifications, merit, and business needs at the time.