Bilingual Medical Customer Service Specialist

Job Responsibility:

We're on the lookout for enthusiastic, caring, and compassionate Bilingual Emergency Assistance Associates who thrive in a fast-paced environment and are dedicated to delivering top-notch support to our valued customers.

You will play a critical role in managing medical and non-medical cases through phone and email inquiries, providing clients with the support they need during emergencies or service needs while traveling. Come work for a company who recognizes that our strength lies in the people we hire.

Hourly wage: $22.04, plus a $1.50 per hour bilingual premium.

What you do

• You will work within a dynamic, 24/7 environment, providing timely, accurate, and efficient information and emergency travel assistance for clients, ensuring that our clients receive the proper care and attention.
• Address pre-trip questions related to emergency procedures and policy inquiries, ensuring clients are well-informed before their travels.
• Open medical and non-medical cases, work with Case Management and Claims teams to verify information, secure approvals for medical services, and facilitate smooth processing of invasive or investigative procedures.
• Provide clients with referrals to medical providers and work towards cost containment by leveraging our network.
• Manage billing arrangements with medical providers and handle both outgoing and incoming calls to update cases, implement action plans, and ensure a seamless payment process.
• Clearly explain policy coverage and limitations to clients, helping to avoid confusion and ensure they understand their benefits.
• Assist clients in navigating online resources for content and claim submissions, offering guidance as needed.
• Adhere to Canada's Personal Information Protection and Electronic Documents Act, always ensuring client confidentiality.
• Aid with language translation.

What you bring

• Post-secondary education and a minimum of 6-12 months experience in a customer service role.
• Excellent verbal and written communication skills, with a professional and articulate phone manner.
• A dedicated workspace in your home, free of noise and interruptions.
• Demonstrate initiative and independent judgment in resolving customer issues.
• Fluency in French (reading, writing, and speaking)

What we offer

• Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey.
• We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged.
• Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability, or sexual orientation. Great to have you on board. Let's care for tomorrow.

Job Type: Full-time

Pay: $22.04 per hour

Expected hours: 40 per week

Benefits:

• Dental care
• Employee assistance program
• Life insurance
• Paid time off
• Vision care

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Every Weekend
• Holidays
• Monday to Friday
• Morning shift
• Night shift
• Weekends as needed

Work Location: Remote

Expected start date: 2024-09-16